JLC Singapore Boutique Service Experience

dr.kol · 2016-07-29T23:04:12Z

Dr.kol shares his exceptional Jaeger-LeCoultre Singapore boutique experience, acquiring a Reverso Duoface Bleu with unparalleled service. Discover why JLC's hospitality stands out.

dr.kol

WPS member · Jaeger-LeCoultre forum

68 replies11694 views2 photos

Dr.kol recounts an exceptional shopping experience at the Jaeger-LeCoultre boutique in Singapore, facilitated by moderator Robin. This post highlights a stark contrast in customer service compared to other luxury brands, emphasizing the personalized attention and hospitality that led to the acquisition of a long-desired JLC Reverso Duoface Bleu.

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Several months ago, our great moderator Robin from Singapore contacted me and asked if he can put me in contact with the local JLC Boutique. The issue was that I missed badly the pictured watch which I ordered years ago from Paris and I never got it...

Ms. Loo, assistant manager of JLC Singapore Boutique contacted me and told that they can secure this watch for me. They did not demand for a deposit but I paid the watch in full around two months ago.

Yesterday I landed Singapore in the afternoon and arrived the hotel at around 6 pm. At 19:30 there was a car sent by JLC to pick me up to the nearby Marina Sands Boutique. When we arrived in front of the huge shopping mall, Ms. Loo was waiting for me in the front door. She wanted to organise me a rebate card in order to get an extra 3% rebate from the price paid for the watch. Then we went together to Rolex Boutique because I needed to get the bracelet of my ceramic Daytona extended. You know, it's hot in Singapore and even a pool watch needs to be looser than in the north.

When we arrived the Boutique, the VIP room, Robin, the Moderator, my watch and some delicacies were waiting. I got absolutely perfect service; very different that what I have learned to expect from JLC. It was also great to chat with Robin.

I got also interested about the offerings of JLC. They used to make one heck of a nice chronograph and the Boutique happened to have one in RG. They also said that they might get one with black dial and white metal...

I had some guest waiting for me in the hotel so I had to rush. Ms. Loo took me to the front door where their car was waiting. I will be back in the Boutique on Tuesday afternoon and very likely doing some serious shopping. I will also have a look at the Atelier Reverso - perhaps my wife would deserve her third.

On Monday I need to travel to the other side of Singapore to deliver my AP RO QP for movement change. This trip takes half a day. No coffee will be served and this will be my fourth visit around the same watches... Not even a proposal that AP would pick up the watch from my hotel. Naturally, it is my fault that I buy two non-functioning watches and naturally it is my fault the the efforts to repair the same went to hell. Guilty when accused...

I was not a client of JLC Boutique. They showed great service and hospitality. I have been a client of AP and they do not much care; "let the idiot travel" seems to be their attitude.

Robin made some miracles. Sincere thanks to him. Robin illustrated in the very finest way the spirit of PuristS.

Ada (formerly Ms. Loo) was simply great and I also thank her and JLC Singapore Boutique. You know what; from now on I'm their client. All it needs is professionalism and good customer service. I wonder how two brands with whom I have now been dealing in Singapore can be so totally different...

Best from hot and humid Singapore!

Kari

Key Points from the Discussion

The author's acquisition of the rare JLC Reverso Duoface Bleu rectified a previous unfulfilled order from Paris, showcasing JLC Singapore's commitment to customer satisfaction.
The JLC Singapore boutique staff, particularly Ms. Loo (Ada), provided extraordinary service, comparable to Patek Salons, characterized by friendliness, helpfulness, and a non-pushy approach.
Another collector shares their positive experience with Ada and the JLC MBS boutique, noting her patience and assistance as key reasons for repeat visits, even without a purchase.
The role of PuristS moderator Robin as a co-host and facilitator was instrumental in orchestrating the exceptional service, demonstrating the community's spirit.
The author notes that the blue dial of the Reverso Duoface Bleu appeared even better after removing a protective film, revealing its true vibrancy.
The exceptional customer service from JLC Singapore, particularly Ada and Robin, is lauded as a benchmark for the industry, making a significant difference in client perception and loyalty.

The Discussion

hs111

Jul 29, 2016

Amazing JLC hospitality & service in that boutique !.. Sounds almost like a fairytale..

Maybe there was some add\'l string pulling by PurisrS moderator Robin as a co-host ?.. No word to loose about AP.. Congrats to your new arrivals -and the one(s), you intend to acquire in addition ! Happy shopping & Best, hs.

dr.kol

Jul 30, 2016

I believe Robin helped a lot - huge thanks to him

But the staff in JLC Boutique was also extraordinary. Same kind of friendliness and hospitality I have earlier received only from Patek Salons. They are not pushy in JLC - just willing to help, show and explain. I had a good laugh last week: AP asked if I want them to intro a ROO! I have been fighting with two watches soon for 2 full years. Now when the other one is functioning and the other one has been working for over two weeks in total, it's clearly time to buy one more. Together with my AP

jrwong23 (aka watchthebin)

Jul 30, 2016

Lol I wasn't a co host hs

I promised Kari to collect the watch with him to share his joy and to spend some time to catch up with a fellow Purist visiting Singapore from so far away JLC hosted us very sincerely. They are a top class act as they always do for our bunch of JLC Singapore collectors too Cheers Robin

dr.kol

Jul 30, 2016

They are top class BUT

do 't be too modest! We spoke with Ada about you and they respect you big time. Best Kari

jrwong23 (aka watchthebin)

Jul 30, 2016

Thanks Kari :)

You and they are very kind

hs111

Jul 30, 2016

Indeed, such a kind mod & PuristS brother must be a more than welcome treat !..

It is a nice & kind attitude if JLC & the various brands pamper us with goodies.. Cheers & HAGWE, hs

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