Rolex Quality Control: Lint on Dial Issue

Clueless_Collector · 2017-04-07T10:00:31Z

Clueless_Collector discusses Rolex quality control after finding lint on his new watch, following a previous Daytona defect. A debate on luxury brand manufacturing standards.

Clueless_Collector

WPS member · Rolex forum

20 replies4513 views1 photos

this little lint or dirt top right between lume dot and the X... saw it this morning when I'm admiring it, only to become frustrated. The watch is working great, keeping superb time. Rolex really did a great job on their precision. For Rolex, making million watches a year, this is a ppm (parts per m

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this little lint or dirt top right between lume dot and the X... saw it this morning when I'm admiring it, only to become frustrated.

The watch is working great, keeping superb time. Rolex really did a great job on their precision.

For Rolex, making million watches a year, this is a ppm (parts per million) level issue but 2+ years ago when I got my new Daytona 116520, I found a micro crack internal of the sapphire crystal. I brought it back within a week and guess what, Rolex said they were able to replace the crystal or find me a new Daytona, but had to wait for a while since Daytona was still scarce. I opted for a new watch of course and got it within 3 weeks, not bad for the service.

2 out of 2, what's going on? If this is in my semiconductor industry, our customers will say this is a field return, a repeating issue and they will visit us to demand an investigation, find out the root cause and show the prevention actions, write an 8D report etc...we strive for "Zero Defect"!

For this luxury/service industry, I guess it's just, "oh, please bring it back and we'll get it fixed, sorry about that."

So I'm suspecting the crystal department or the assembly section needs some attention....but 2 times for 2 brand new Rolex bought is not ppm level problem, it must be me

I'll bring this back and see what they say.

Rgds

Raymond

About the Rolex Rolex 116520 Ref. 116520

The Daytona reference 116520 represents a significant evolution within the Cosmograph Daytona line, being the first to feature Rolex's in-house developed chronograph movement. This reference marked a departure from previous models that utilized outsourced calibers, establishing a new benchmark for the brand's commitment to vertical integration and precision engineering in its sports watch offerings. It maintained the classic Daytona aesthetic while introducing subtle refinements.

The watch is presented in a 40mm Oystersteel case, featuring a fixed tachymeter bezel also crafted from Oystersteel. Powering the timepiece is the automatic Caliber 4130, a self-winding mechanical chronograph movement known for its robust construction and a substantial power reserve of 72 hours. A scratch-resistant sapphire crystal protects the dial, and the watch is water-resistant to a depth of 100 meters, ensuring durability and functionality.

Appealing to collectors interested in the technical advancements of Rolex, the 116520 is recognized for its role in the brand's history of movement development. It is available with either a white or black dial, both featuring contrasting sub-dials that enhance legibility and visual interest. The reference was produced for a considerable period, making it a recognizable and sought-after model for those appreciating the blend of traditional design with modern horological innovation.

Specifications

Caliber: Cal. 4130

Case: Oystersteel

Diameter: 40mm

Dial: white

Water Resist.: 100m

Crystal: Sapphire

The Discussion

mahesh

Apr 7, 2017

all this points to one thing...

You ARE the one in million guys Rolex is looking for ;-) Best, Mahesh.,

mahesh

Apr 7, 2017

all this points towards...

confirming you\'re THE ONE in million Rolex is looking for ;-) Best, mahesh.,

Clueless_Collector

Apr 7, 2017

Lol, I will be their QA VP :)

Let see if my waiting-in-line ceramic bezel SS Daytona will strike 3 of 3. Rgds Raymond

Ares501 - Mr Green

Apr 7, 2017

Then you have problem ;) [nt]

Clueless_Collector

Apr 7, 2017

Partially correct, because "Me + other brands" all ok, so it's a 2 factor problem...

Root cause is: Rolex + Me. I don't mind they send me a truck load of Rolex for testing to see where their weaknesses are.

Poky

Apr 7, 2017

No brand seems to be immune to these problems

At least they offered you a new watch last time, some other brands would not do that. The workmanship seems to have become sloppy over the years. Let us know what happens.