Swiss Kubik Watch Winder Service Review

patrick_y · 2021-10-26T04:04:16Z

Discover patrick_y's exceptional customer service experience with Swiss Kubik USA watch winders. Learn about their customizable programming, material choices, and why collectors value their efficiency and support.

patrick_y

WPS member · Horological Meandering forum

21 replies3157 views2 photos

In the luxury watch world, exceptional customer service can elevate a product from merely functional to truly indispensable. patrick_y shares a compelling experience with Swiss Kubik USA, highlighting a level of responsiveness that is increasingly rare. His account provides a valuable benchmark for what collectors should expect from premium accessory brands.

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I ran into a Swiss Kubik USA Account Executive (he works with the distributor of Swiss Kubik and Scatola Del Tempo Products for USA) on a Friday evening, and the Account Executive asked how I was enjoying the winder. I complained that the website wasn't clear about how the Bluetooth programming from the phone app worked. I was told that they'd make a video giving me step by step instructions.

The next day, I received an email with a YouTube video on how to program the Bluetooth! And it was even posted on the USA website!

Here's a link to the video:

swisskubikus.com

Now that's good customer service!

It's rare to see such good service these days! Je suis content! Merci! I am content! Thank you to the team at Swiss Kubik USA!

I didn't think of myself as a VIP customer as I'm obviously not a big customer!

Many thanks to the team at Swiss Kubik. Does any other member have a good experience to share where they received exceptional customer service?

Key Points from the Discussion

Full customization in programming, including specific turns per day and winding direction (e.g., counter-clockwise for many Patek Philippe models), is crucial to prevent wear and ensure proper winding, a feature where Swiss Kubik excels over many competitors.
The semi-hard rubber used in current Swiss Kubik and Scatola winders is less prone to scratching watches than softer leather, as it prevents larger dirt particles from becoming embedded and abrading the watch surface.
Swiss Kubik winders are praised for their efficient motors, low battery consumption, and lack of electromagnetic interference, offering high performance in a compact form factor, unlike bulkier and more expensive alternatives like Buben & Zorweg.
Some users have received excellent service, including complimentary small watch holders, though one found the holder too large for their watch, suggesting a need for varied sizing options.
Swiss Kubik has provided excellent customer service for older models, including reasonable cost upgrades to browser-based software and Chrome app extensions when original software became outdated.
A common criticism is the use of hard plastic for watch holders, with collectors preferring a softer material to eliminate the risk of scratching the watch's underside.

The Discussion

Dchang81

Oct 26, 2021

have an orange startbox and a linley two watch tower. only thing i dont get about watch winders is why the holder isnt a softer material. wonder why they took over scatola, was told from two dealers not to bother since they had issues

patrick_y

Oct 26, 2021

I don't know why they took over Scatola. I didn't know there were issues. My 15+ year old Scatola winder still work well. My recent Scatola (that uses Swiss Kubik motors) is too new to have a verdict! The Swiss Kubik and current Scatola uses a semi-hard rubber, which actually scratches less than the softer leather. I know this seems counterintuitive, but read me out. The softer leather can trap more large dirt in itself, the hard dirt can scratch the watch. The semi hard rubber doesn't allow big

Dchang81

Oct 26, 2021

also good to hear they use the swiss kubik motors, the issues was just hearsay so who knows.

patrick_y

Oct 26, 2021

Reliability is definitely important!

totallyworthit

Oct 26, 2021

SwissKubik celebrated a few days ago its 15th Anniversary! It is essential to note that the brand services each and every winder sold in 48-hrs or less!!

FabR

Oct 26, 2021

And in a sense, I do appreciate their sincerity: all brands listen to their VIP customers (and often only to them), but most would say "We always listen to our customers" rather than "to our VIP customers"! On a communications level, chances are they obviously just wanted to call you a VIP in the email and that was the best spot they found...but still, it might also come across as a sincere statement! ;-)) Cheers.

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