Girard Perregaux Laureato Ceramic: Addressing Minor Imperfections Under Warranty

Phaedrus29 · 2020-12-15T18:08:52Z

Phaedrus29 discovers a minor flaw on a new Girard Perregaux Laureato Ceramic. Explore community debate on warranty claims, perfection, and GP's service.

Phaedrus29

WPS member · Girard Perregaux forum

22 replies4132 views1 photos

Phaedrus29's experience with a minor cosmetic imperfection on a new Girard Perregaux Laureato Ceramic highlights a common dilemma for luxury watch owners: when to address subtle flaws. This thread explores the community's varied perspectives on perfection, warranty claims, and the practicalities of ownership, offering valuable insights for collectors navigating similar situations. It underscores the importance of understanding warranty policies and managing expectations for high-end timepieces.

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Playing around with my loupe recently and I noticed this on my GP Ceramic Laureato...white mark/scratch between the "G" and "A" and some scratches on the top right corner of the nameplate near the "X". It's really not noticeable with the naked eye, but seems inappropriate on a watch at this price point. I purchased the watch new from AD recently. Would you send it in ASAP to have it fixed under warranty, or just have them look at it when it's in for service? Does this just go with the territory of handmade watches? Again, it isn't really that visible with the naked eye, even if you know where to look. Thanks for your thoughts.

Key Points from the Discussion

Prompt action on warranty issues is crucial, as delaying could lead to further damage or invalidate coverage, especially for potential water ingress or material degradation.
Many collectors believe that minor, loupe-detectable imperfections are inherent to handmade watches and should not detract from enjoyment if invisible to the naked eye.
Girard Perregaux demonstrated strong customer service by fully resolving a minor cosmetic issue under warranty, affirming their commitment to quality and owner satisfaction.
Some collectors maintain a strict expectation of perfection for luxury watches, finding any factory flaw unacceptable regardless of visibility.
Even if initially subtle, a known imperfection can become a recurring distraction for the owner, making a repair worthwhile for peace of mind.
The repair for a dial imperfection might involve a precise touch-up rather than a full dial replacement, which can achieve a perfect finish without extensive component changes.

The Discussion

MichaelC

Dec 15, 2020

If you can't see it with the naked eye, why be bothered by it. You give me a loupe and 100 watches and I bet I can find some type of imperfection on 99 of them, if not every one. Enjoy it, but if it really bothers you, see what can be done. I am curious what the response to "I found an imperfection w/ a jeweler's lope" would be, and how that is handled.

mdg

Dec 15, 2020

...loupes are dangerous things : )

kennygfunk

Dec 15, 2020

I had an issue come up with my AP that I just got back after being fully serviced in which it fogged up after a swim. But since I went several months without it, I decided to wait before sending it in. After that, I got a few scratches and a ding on it, so it wasn't covered at that point. So, the sooner you send it in, the better. Could be water damage which can cause chipping. If that's the case, you wouldn't want it to get worse. Also, be careful what chemicals you use around your watch, speci

Phaedrus29

Dec 15, 2020

It is possible to see the white mark with the naked eye. I didn't notice it until I took out the loupe. (Loupes can be dangerous but I also enjoy looking closely at these beautiful works of art!) You do really have to be looking very closely to be able to see it though...it isn't very noticeable or bothersome in normal use.

LiftAngle51

Dec 15, 2020

It is almost not visible. I would keep it. The watch can be superb for decades, only have a minor imperfection on the name plate does not mean it is useless. If it is the only watch with that imperfection? It have a working anti theft mark.

brauner

Dec 15, 2020

Had to pay 700,- for the dial. You may add more money for an early service. Give it back asap.

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Girard Perregaux Laureato Ceramic: Addressing Minor Imperfections Under Warranty

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