mkvc
1382
Service that makes me want to get rid of the watch. Literally.
Well, I might be overreacting, but I honestly don't even want to look at this watch any more. It's a Chopard Luna d'Oro Quantieme Perpetuel, a very fine watch and the only ultra-thin perpetual calendar I have ever seen that has a seconds hand. I bought it used.
The watch just came back from Chopard service for the second time and will have to go back yet again. The original service was done promptly and courteously, but the watch arrived back gaining about two minutes per day. I sent it for regulation, which was done promptly and courteously. Only two problems: first, it still seems to be off by about ten seconds per day (whereas it routinely ran within one second per day before service); second, the watch, whose day, date and month indicators are "slaved" together rather than being adjustable separately, has been set to a combination that does not exist in the current four-year cycle! Conclusion: nobody bothers to take a hard look at the watch before sending it back to the customer.
I will of course send the watch back, and I'm sure in another try or two Chopard will get it right or at least fairly close. However, the experience has completely taken the joy out of owning the watch and I plan to get rid of it as soon as it is functional enough to sell. This raises a few questions:
1. Has anyone had a similar experience? Is it common with all complicated watches, or brand-specific?
2. Does the feeling of revulsion pass once the watch has been made to work?
3. What, if anything, can be done to motivate a watch company to do a reasonably careful check before returning the watch to me?
Service that makes me want to get rid of the watch. Literally.
