qwertex
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the watch is back
Great - the watch has been repaired and returned! I'm glad though I don't agree with the previous post re understanding these sorts of issues at all.
A £35,000 mechanical watch has no excuse not to work from new and be in a shop let alone be sold given the checks it goes through. Nevertheless, once this was escalated Hublot have been absolutely exemplary, and that's great. Both the communication from the moderators here and from Hublot CEO directly has been A* so thank you.
The positive news is that the watch is now back, here is a lovely 1080p video https://www.youtube.com/watch?v=hHsvQbR1-P8 One of my observations post repair is the incredible smoothness of the stop watch top button and nearly as much smoothness of the bottom button. I really didn't like the button presses at all originally, they were clunky. My Boa Bang has quite unpleasant button presses as well. The buttons post service as smooth as butter and a pleasure to press.
Here are some additional pictures and I'm glad I can wear my new watch and hopefully I'll be able to enjoy it.
Stunning watch, questionale movement, awful sales and aftersales
This is my new Hubloc Unico King Power. As beautiful as this watch is, and it really is stunning, I'm afraid it's likely to be the last Hublot we buy (sixth Hublot this). The watch itself is absolutely beautiful, no negative comments on the look of it tho...
This watch is so iced out it doesn't need to tick tock
You wouldn't see the hands without sunglasses anyhow
Ohhh, what a pity!!
This certainly not to the standards of Hublot! Although it should not happen, failures can happen everywhere. Afterall we are human. How about your other 6 Hublots? I only can suggest get in touch with Hublot CEO Jean Claude Biver! He is very approachable...
how about this Boa Bang
Many thanks for the response! There's a quick snap of the Boa Bang - women especially love this watch, my other two are mid 2000s older models I don't much wear and the other two are ladies. The other watches run absolutely fine but again, none of them ar...
Welcome to PuristSPro.
Hello. This is your first post and I am sorry that your first post is like this. Hublot is well known for its after sales service. Well, at least, Mr. Jean Claude Biver (Chairman) is such a man. Yes, we see the video. I am so sorry to see it. How about po...
Sad to hear... but welcome!
Its good to have you on the Hublot forum, however I am sorry it is under such circumstances. Perhaps you can send me a PM and I will see what I can find out for you. Hublot has legendary after service, but unfortunately with all brands sometimes something...
Our Moderators Ken and Andrew have authored wonderful replies to you.
With them, I welcome you to PuristSPro. It is a shame that your very first post is to share a negative experience though. One thing we know for sure, Hublot's customer service is exemplary. They will correct the problem no doubt; give them a reasonable ch...
Someone from Hublot will contact you shortly....
... so, please beware of the PM (Private Mail) coming to your email address you registered. Also, you should contact Andrew who know people at Hublot UK or London Boutique. By posting here (although it is unfortunate that your first post was a negative ex...
...some other watches too
Many thanks Ken and Andrew. The original point of sales is absolutely a moot point for me, they used classic game theory not expecting repeat business which they of course will not get. If I were Hublot, I'd address this with them. The response from Londo...
...and today I saw this
As much as I am disappointed with Hublot, I had this on today though I didn't get the model and number, it's possibly the most beautiful watch I've ever seen, especially with the leather crocodile strap. The pictures don't do it justice, really a work of ...
It's a Classic Fusion King Gold Diamonds 45mm - 525.OX.0180.LR.1104
It's a Classic Fusion King Gold Diamonds 45mm - 525.
Looks so nice on your wrist....
... so, please just don't give up on Hublot. People are trying to fix the problem and it will be rectified as soon as possible. Just sit tight and be a bit more patient... Thank you for sharing the pics of your beautiful Hublot! Ken
It looks great on you. I agree with Ken.
Don't give up on Hublot. For someone who owns 6 of them, I would think it is among your favorite brands. It would be a pity for you to drop your passion for them. A great measure of any company is how they handle customer service. I understand you did not...
Hm... Firstly, I have experienced the BEST after sales service from Hublot.
In my case, I have been bugging the heck out Hublot MBS Singapore though NONE of my Hublots was bought from them :) Each time they always keep track of the repair (same watch, 4 times already) and always inform me the progress. When I go there to ask ques...
True...
... about Mr. Biver. He is such a Chairman (now) and who made Hublot what it is today in the last decade or two. So customer-centric and LOVES watches and those who love watches. Very friendly, approachable. He receives 500 emails or more every morning bu...
My apologizes
As Chairman of Hublot, I want both congratulate you for the acquisition of this watch and at the same time apologize for the very unusual problem you had with the watch. Believe me that such an incident is quite rare and again, please accept my sincere ap...
Thanks Mr. Biver
JCB, You are most kind to author your reply here on the forum. We welcome your direct participation. The PuristSPro Moderators quickly acted to try and provide assistance. With Hublot behind us, it is very easy to sort out such issues and help our members...
Thank you for chiming in!
You are the best Chairman of the industry. No question about it. I am sure he will respond and be appreciative. Again, thank you for backing up the HUBLOT owners "club"! Ken
Seeing a direct response from you makes me want a Hublot next.
I have always admired your brand as much as your approach to the industry. I have only collected a few pieces in my time, but there have been several in the classic fusion line I love. You direct and personal input reassures me, as well as others on this ...
100% agree!
I was at the same point, I too, have a tiny wrist. Try a 42mm CF. It wears like a 40mm watch... ;-)
Another Hublot
This is an older Hublot we have, rubs beautifully still and it's undeniably Hublot. 39mm, fair bit smaller but very solid. It's a good crossroads piece, it has modern elements of Hublot design but also a more traditional look. ...
This could have happened with any brand...
I've owned several Hublots: Big Bang Evolution Stainless Steel, Big Bang Evolution Black Magic, and Big Bang Unico Titanium. I never had a problem with any. On the other hand, when I first purchased my AP Panda new the crown came right out when I tried to...
the watch is back
Great - the watch has been repaired and returned! I'm glad though I don't agree with the previous post re understanding these sorts of issues at all. A £35,000 mechanical watch has no excuse not to work from new and be in a shop let alone be sold given th...
Kudos to Mr. J-C B
A couple years ago I bought a Girard-Perregaux Laureato and it just stopped dead after one month. Local AD couldn't get it to move. Took months to get it repaired and returned. Things didn't go right with your purchase experience and Mr. Biver stepped up....