Jaeger-LeCoultre

Hi everyone, I thought long & hard whether to post this here... I don't want to come off as a complainer - am sincerely looking for advice & feedback. I have a 2+ year old Reverso GMT that I treasure - it was purchased at the JLC Boutique in Singapore (gr... 

Hi there,                understand your frustration. Usually I would just skip the AD or boutique (for this case) and go to Richemont directly. They would just add more delays due to more touch points. It's located near to Zouk and if u do a search on in... 

Hi Patrick, Thanks for the tip... I found their address with a quick google search. The JLC Boutique told me that the watch was here all the while & the delay was due to the parts needed for the job. Don't they send parts over by an express courier servic... 

but then again there are 1 biz day overnight and other longer options. Dun think they would go for the premium option for clients i guess. I can't imagine shipping by boats! cheers. PAt

I'd be asking for a 7 month extension to the warranty in addition to the one year extension they give after a repair/service for this sloppy service.

in my own experience that is. And yours is further proof ... I suppose the best thing to do is to send your watch directly to the manufacture, but I would expect a serious premium paid in "time" when doing this. It is no secret that the service department... 

Hi Rick, My interactions were solely with the official JLC Boutique in Singapore, not an AD. I really do appreciate that the service departments are stretched and may be the Achilles heel of the industry. I guess in my mind I expected more from Richemont.... 

Hi Richard, I misread your message. Yes, I get you now. I'll see if I can get the watch sent to Switzerland. Thanks!

I am very sorry to hear about your misfortune. As a happy user of the Reverso GMT since over five years without any problem I can only tell you that your problem has nothing with the model/movement or JLC in general to do. I only had problem with one new ... 

I probably didn't phrase it right... I wasn't questioning the movement of the Reverso GMT model. I wondering out loud if there's something wrong with the specific movement on my own watch, perhaps during its assembly. It's hard to imagine so many things g... 

I agree that JlC is a little slow in its responses, nevertheless I suggest that you send the watch back to the dealer/ service agent with a CC of the complaint and the explanation of the problem to JlC, Switzerland. Keep them in the loop of things and try...