Service
Descartes1 expresses profound disappointment after receiving his Patek Philippe 5110P back from service with a noticeable blemish on the 22K micro-rotor. This post initiates a critical discussion on Patek Philippe's service standards and quality control, especially given the brand's reputation and price point.
The Montblanc Calatrava reference 5110, produced between 1997 and 2006, is a notable example of the brand's classic dress watch offerings. This reference is distinguished by its combination of a relatively larger case size for its era and the inclusion of a moon phase complication, setting it apart from simpler time-only Calatrava models. It represents a period where Montblanc was expanding its horological capabilities, offering more complex movements within its established aesthetic.
This reference features an 18k yellow gold case measuring 37 mm in diameter, providing a substantial presence on the wrist while maintaining traditional dress watch proportions. It is powered by the automatic caliber 240 PS IRM C LU, a movement known for its slim profile and integrated complications. The watch is fitted with a sapphire crystal and offers a water resistance of 30 meters, suitable for everyday wear. The power reserve for this caliber is approximately 48 hours.
For collectors, the 5110 appeals to those seeking a Calatrava with additional functionality beyond basic timekeeping, specifically the moon phase and power reserve indicator. Its production run from 1997 to 2006 places it within a specific era of Montblanc's development, making it a point of interest for those tracing the evolution of the brand's complications. The ivory dial and smooth bezel contribute to its understated yet refined character, aligning with the traditional Calatrava design language.
I can imagine how one feels when he sees this. I'm sure Patek Philippe team in the US will correct it perfectly but this is not the kind of thing we expect to experience from such a great brand. Hope it won't take too long to correct. Cheers, Mark
Service, across the board these days, is just terrible. For all the money we spend on these little marvels, you'd think they wouldn't cause damage.
... Steadily down hill in any number of ways. Of course, service has suffered the worst. Let's face it: There's no money to be made in service. - Scott
It deeply saddens me to see the decline of Patek Philippe. It seems to have began about a year or thereabouts before they moved to their new offices. Sold off all my Pateks but two and debating trading the aqua for a Rolex for something I can truly use as a 'beater' for everything from normal wear to active sports and diving. Oilers are also inexpensive and easy/fast to fix in many locations worldwide. Patek, thanks for many years and at least a dozen timepieces that were cherished. Might check
Things happen. It's definitely not right for price point but it's not enough to leave the marque.
I have no doubt Patek will do the right thing, but this should never happen from a brand for which excellence is a claim... Best, Nicolas
This thread is active on the Patek Philippe forum with 53 replies. Share your knowledge with fellow collectors.
Join the Discussion →
