Patek Philippe 5167 Service Quality Issues

Poky · 2016-12-11T09:19:31Z

Poky details his frustrating Patek Philippe 5167 service experience, revealing persistent dial marks and rotor scratches. This post sparks a debate on luxury watch quality control, service expectations, and the impact of imperfections on collectors.

Poky

WPS member · Patek Philippe forum

42 replies15413 views6 photos

Poky shares a frustrating experience with Patek Philippe's service for his Aquanaut Ref. 5167, detailing persistent issues with dial marks and a rotor scratch even after multiple attempts at refurbishment and a case replacement. His post raises critical questions about quality control expectations for luxury brands and the emotional impact of imperfections on collectors.

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After the initial problem with the poor refurbishment, Patek kindly agreed to replace the case. 4 months wait for the initial service/refurbishment and another 3 months wait for the new case. Got the watch today and I was disappointed to see subtle marks on the dial and a tiny scratch on the rotor.

Before anyone says these are reflections or dirt on the crystal, let me tell you that the AD manager also identified them; these are marks on the dial and rotor. They are very small but can be seen. The photos probably do not show them well. The AD was happy to send the watch back again but I decided to take it home for the time being.

Am I being over-obsessive? what would you do?

The problem is that I like the 5167 too much to let it go but this level of service is changing my mind.

Read my initial story with the poor refurbishment here:
www.watchprosite.com

tiny scratch on the rotor

scratch on the rotor- green circle

mark on the dial

mark on the dial- green circle

mark on the dial

mark on the dial- green circle

About the Patek Philippe Aquanaut Ref. 5167

Patek Philippe Aquanaut Reference 5167

The Reference 5167 represents the 40mm stainless steel iteration within Patek Philippe's Aquanaut model line. Introduced in 2007 and remaining in current production, this reference features a black dial and establishes the standard sizing for the steel Aquanaut offering.

The 40mm stainless steel case houses the automatic Caliber 324 S C movement, providing 45 hours of power reserve. The watch incorporates a sapphire crystal and smooth bezel configuration. Water resistance extends to 120 meters, while the distinctive composite rubber strap displays an embossed check pattern that complements the case design.

This reference appeals to collectors seeking contemporary Patek Philippe sports watch execution in stainless steel. The 5167 offers entry into the Aquanaut model range while maintaining the manufacturing standards associated with the Geneva manufacture. Its ongoing production status ensures availability through authorized channels for both new collectors and those expanding existing collections.

Specifications

Caliber: 324 S C

Case: Stainless Steel

Diameter: 40 mm

Dial: Black

Water Resist.: 120m

Crystal: Sapphire

Key Points from the Discussion

Fine finishing and perfection are integral to the pleasure of owning a Patek Philippe, and flaws from the manufacture are unacceptable, especially given the premium price paid for such watches.
While minor imperfections can be expected in craftsmanship, visible flaws that can be seen without magnification justify a complaint. However, excessive use of a loupe can reveal imperfections in almost any watch, even from top brands.
The consensus is that if flaws are visible to the naked eye and bother the owner, the watch should be sent back. However, repeated servicing increases the risk of further blemishes.
Many collectors have experienced minor blemishes even with other high-end brands like A. Lange & Söhne, suggesting that 'perfect' watches are rare. The decision to send a watch back depends on the degree of visibility and personal tolerance.
The author emphasizes that his Patek Philippe 5167 was pristine upon original purchase, and his expectation for it to return in brand-new condition after service is based on this initial flawless experience.
It is suggested that if a watch is sent back for repair, the AD should note the existing damage to ensure it is repaired free of charge during future services, as the current issues stem from the service center.

The Discussion

COUNT DE MONET

Dec 11, 2016

You asked for it and in my opinion your expectations are a bit too high. The shown "blemishes" are not relevant and acceptable. Best Moritz

beejo

Dec 11, 2016

To send it back,But if it was me I would let it go without you look for 100% perfection that is going to be hectic and frustrating. Best, Ahmed

Baron - Mr Red

Dec 11, 2016

.....i think you have the right to send it back. If i was in your shoes, though, I wouldn't as it would not bother me that much.

Harry2

Dec 11, 2016

I wouldn\'t worry about those marks, perhaps the dial one if it shows up more obviously in person than pictures. I\'m very happy that they replaced the case for you though! Hopefully you can enjoy your watch now. If I was you I wouldn\'t get my watches polished.

Poky

Dec 11, 2016

If they can rectify them the next time the watch goes for its service, I may go along with that as they are quite hard to see. Who knows, there may even be more problems when it goes for a service again. I am kind of losing faith in Patek, not as perfect as they advertise themselves.

Poky

Dec 11, 2016

It was good of them to agree to replace the case. The marks are not readily visible and I doubt most people would see them without knowing. Just not what I expected.

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About the Patek Philippe Aquanaut Ref. 5167

Specifications

Key Points from the Discussion

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