Service
Baron - Mr Red shares a compelling account of Patek Philippe's exceptional customer service, highlighting experiences with a vintage Reference 570G and a 5110G. His narrative challenges common perceptions about luxury watch value, arguing that Patek Philippe's post-sales support significantly enhances the ownership experience, especially for vintage pieces.
The Patek Philippe reference 570 is a classic Calatrava-style dress watch, representing a significant period in the brand's production of time-only pieces. It is distinguished by its clean lines and minimalist aesthetic, embodying the traditional design principles that Patek Philippe is known for in its non-complicated watches. The reference 570 was offered in various metals and dial configurations, making each example unique within the broader series of Patek Philippe's round cased watches from the mid-20th century.
This particular example features an 18k white gold case with a diameter of 38mm. It is fitted with a sapphire crystal, protecting a silver dial. The watch is powered by a manual wind movement, reflecting the common practice for high-end dress watches of its era. The water resistance is rated at 30 meters, typical for a watch of this type and period.
The reference 570 appeals to collectors seeking a pure expression of Patek Philippe's watchmaking heritage, particularly those interested in the brand's foundational dress watch designs. Its various iterations, including different case materials and dial finishes, offer a range of options for discerning collectors. The enduring appeal of the 570 lies in its understated elegance and its representation of a specific era of Patek Philippe's design philosophy.
a business prevails or fails with customer service. Of course, you do need some half-decent product or service in the first place, but getting customer service right seems a very difficult task. Why else so many other manufacturers (not just of watches) get this wrong. It's not about providing freebies, it's about taking responsibility of your own products and services, ensuring to understand customers, provide proper communication and if something goes wrong, put the right efforts into fixing i
.....it is about taking responsibility. On this occasion, they go beyond that.... and that is why they have my custom....and why other manufacturers who don't treat me fairly lose my custom.
You were very lucky not to have been charged, especially on a 50-year old watch. Are you a significant Patek collector perhaps?
I have bought two modern watches over the last 5 years...and both watches were modest pieces..... I think I wasn't lucky. I think Patek Philippe treats its customers generally with more respect than other manufacturers....even small collectors like myself.
In my view, they simply did the right thing. By which I mean that your reaction is at least partly a reflection of how poorly customers are often treated with regard to the service of vintage watches. I could tell many stories, including my own remarkable (and not in a good sense) experience with Audemars Piguet, There are countless examples of parts being replaced and the originals not being returned; cases having been polished without consulting the owner; service being offered only if superfl
.....I think we all have horror stories to tell. What I think is frightening is that I have a horror story to tell for EVERY single manufacturer where I have owned a watch.....so it is not as if I have a bone of contention with a specific manufacturer. Patek is teh exception for me....7 years of history with them...and never a single issue. Of course, things can and do go wrong with a watch. The loose jewel in my 570 is an example. How do they deal with that? By going beyond what they legally ha
This thread is active on the Patek Philippe forum with 74 replies. Share your knowledge with fellow collectors.
Join the Discussion →
