A. Lange & Söhne

PeterCDE
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I´d guess that´s normal

G'day,

i can´t comment on the specific questions (or answers given), but to me it seems Sincere is the sole retailer for Lange in SE Asia and PT Sincere in Jakarta one of the many subsidiaries they have.
If such, i wouldn´t be surprised if Sincere is cutting costs by entertaining ONE centralized service department only. And this is NOT A. Lange & Söhne, but the regional distributor.
That´s a bit unfortunate for customers, but certainly would help to keep costs low (and thus certainly results in competitive prices).

I´m likewise confident the brand isn´t to blame (because it´s not within their sphere, although it´s certainly interesting to learn about such happenings).
Thus i´d recommend choosing one of two alternatives:

a) is to get in touch with Sincere Singapore and check service procedures/costs with them; i´d suggest to clearify whether or not the watch will be serviced there (or if they send it in to Glashütte, which is something you can do yourself equally).

b) is to get in touch with A. Lange & Söhne After Sales Department in Germany and send it home. This will take longer and most probably end up in a higher bill than a local repair/service, but it might be an alternative to consider if there´s no local/regional service center at hand.

Personally i feel with you and as said, almost all Lange authorized dealers do maintain a watchmaker´s department equipped and trained to work on most Lange´s. Of course it´s unfortunate for customers if the situation is different in other places, but that´s something the brand hardly can influence.

Cheers,

Peter