mjnoumoff
1124
not really surprised....
AP may have a policy that every watch that the company works on must have a service (or at least a record of a recent previous service by the company must be present) or AP will not perform any other type(s) of service on the watch, even cosmetic changes. Patek has a similar policy and that was a painful lesson. My 3800 was gaining 7 sec/day and I brought it to Patek to be regulated. Patek stated that since the company did not have a service record for the watch, the company was not sure if regulating the movement was needed, and therefore a full service was required AND so was a new rotor assembly. the bearings on the old rotor were apparently worn and Patek would not guarantee the movement service without the new rotor assembly (including a NEW ROTOR!). Total cost of over $2,000.
not really surprised....
By: mjnoumoff : July 10th, 2013-13:08
AP may have a policy that every watch that the company works on must have a service (or at least a record of a recent previous service by the company must be present) or AP will not perform any other type(s) of service on the watch, even cosmetic changes....
Thank you, Michael...
By: Tony C. : July 10th, 2013-18:17
I appreciate your thoughtful response, though we will have to agree to disagree on a few points. As to this question: " Aside from the cost, is there a reason why you would not want that done while the watch was there? " my answer is twofold. First, while...
Service
By: Tony C. : July 11th, 2013-07:39
I appreciate your input, Jerry, but I never suggested that AP's technical services were anything other than outstanding. My complaints are about policies relating to service, not the actual service itself. Regards, Tony C.
Not just AP
By: 41northpole : July 12th, 2013-04:56
In a similar vein, although to me even more ludicrous; It does appear these days that although you buy a watch, you no longer truly own it all. When it comes to service items, some companies charge you for the new part, but refuse to return the old part (...
Hi Tim...
By: Tony C. : July 12th, 2013-10:59
I couldn't agree more with the absurdity of the policy you mention: In a similar vein, although to me even more ludicrous; It does appear these days that although you buy a watch, you no longer truly own it all. When it comes to service items, some compan...
