dr.kol
11333
A perfect shopping experience in Singapore
Several months ago, our great moderator Robin from Singapore contacted me and asked if he can put me in contact with the local JLC Boutique. The issue was that I missed badly the pictured watch which I ordered years ago from Paris and I never got it...
Ms. Loo, assistant manager of JLC Singapore Boutique contacted me and told that they can secure this watch for me. They did not demand for a deposit but I paid the watch in full around two months ago.
Yesterday I landed Singapore in the afternoon and arrived the hotel at around 6 pm. At 19:30 there was a car sent by JLC to pick me up to the nearby Marina Sands Boutique. When we arrived in front of the huge shopping mall, Ms. Loo was waiting for me in the front door. She wanted to organise me a rebate card in order to get an extra 3% rebate from the price paid for the watch. Then we went together to Rolex Boutique because I needed to get the bracelet of my ceramic Daytona extended. You know, it's hot in Singapore and even a pool watch needs to be looser than in the north.
When we arrived the Boutique, the VIP room, Robin, the Moderator, my watch and some delicacies were waiting. I got absolutely perfect service; very different that what I have learned to expect from JLC. It was also great to chat with Robin.
I got also interested about the offerings of JLC. They used to make one heck of a nice chronograph and the Boutique happened to have one in RG. They also said that they might get one with black dial and white metal...
I had some guest waiting for me in the hotel so I had to rush. Ms. Loo took me to the front door where their car was waiting. I will be back in the Boutique on Tuesday afternoon and very likely doing some serious shopping. I will also have a look at the Atelier Reverso - perhaps my wife would deserve her third.
On Monday I need to travel to the other side of Singapore to deliver my AP RO QP for movement change. This trip takes half a day. No coffee will be served and this will be my fourth visit around the same watches... Not even a proposal that AP would pick up the watch from my hotel. Naturally, it is my fault that I buy two non-functioning watches and naturally it is my fault the the efforts to repair the same went to hell. Guilty when accused...
I was not a client of JLC Boutique. They showed great service and hospitality. I have been a client of AP and they do not much care; "let the idiot travel" seems to be their attitude.
Robin made some miracles. Sincere thanks to him. Robin illustrated in the very finest way the spirit of PuristS.
Ada (formerly Ms. Loo) was simply great and I also thank her and JLC Singapore Boutique. You know what; from now on I'm their client. All it needs is professionalism and good customer service. I wonder how two brands with whom I have now been dealing in Singapore can be so totally different...
Best from hot and humid Singapore!
Kari
Discussion
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A perfect shopping experience in Singapore
Several months ago, our great moderator Robin from Singapore contacted me and asked if he can put me in contact with the local JLC Boutique. The issue was that I missed badly the pictured watch which I ordered years ago from Paris and I never got it... Ms...
Amazing JLC hospitality & service in that boutique !.. Sounds almost like a fairytale..
Maybe there was some add\'l string pulling by PurisrS moderator Robin as a co-host ?.. No word to loose about AP.. Congrats to your new arrivals -and the one(s), you intend to acquire in addition ! Happy shopping & Best, hs.
I believe Robin helped a lot - huge thanks to him
But the staff in JLC Boutique was also extraordinary. Same kind of friendliness and hospitality I have earlier received only from Patek Salons. They are not pushy in JLC - just willing to help, show and explain. I had a good laugh last week: AP asked if I...
Lol I wasn't a co host hs
I promised Kari to collect the watch with him to share his joy and to spend some time to catch up with a fellow Purist visiting Singapore from so far away JLC hosted us very sincerely. They are a top class act as they always do for our bunch of JLC Singap...
They are top class BUT
do 't be too modest! We spoke with Ada about you and they respect you big time. Best Kari
Indeed, such a kind mod & PuristS brother must be a more than welcome treat !..
It is a nice & kind attitude if JLC & the various brands pamper us with goodies.. Cheers & HAGWE, hs
Goodies aside
but I felt really welcome. What a huge contrast compared with AP and likes. Best, Kari
Congrats Kari and I am very happy for you !
now you have this rather rare and superbly beautiful JLC Reverso Duoface Bleu! Plus now I feel JLC has made right the "wrong" they did to you in Paris when you ordered this but no one followed up for you. And now you are happy with them, and happy with th...
Beautiful watches...
Let's see if I will join also the Duometre Club. It's such a pleasure to deal with Ada and the other Lady in the Boutique - Incould marry her! Best Kari
Congratulations Kari!
Very happy to read about your top class experience from the JLC boutique. Happy hunting and I hope you find more to like. -Joe
Singapore is a fantastic country!
Great business environment, fantastic food and inspiring leisure time. Kari
If all Brand Boutiques would be similar,
my bank accounts would be even emptier than what they are. To be honest; the service they give in JLC MSB is what we, as clients, should get everywhere. Best Kari
Congrats on your new Reverso!
The blue dial is just stunning! P.S. I see that you're a fan J
Congratulations.
Another great piece which is absolutely stunning and fits you very well. It is really gorgeus piece and it is great to have it for every watch enthuisast. And huge bravo to Robin and JLC Singapore Boutique. The attitude of the staff is making the real dif...
Very happy to hear this story of wonderful service from Ada & JLC
... and also, the warmth and hospitality from Robin too! Kudos to Robin, Ada and JLC! ps. Nice Reverso Bleu Duo too!
I am an idiot!
I thought the blue dial is a bit dull. And then I noticed that everything was protected by a thin film. I removed that and now the watch looks even better. Best, Kari ...
Much easier to open! And they always open the watch on my behalf in the Salon...
But isn't it nice to get into hands a beautiful & brand new watch? I enjoy it. Best, Kari
lol! Now you can enjoy the dial properly!
Now you mentioned I see some bubbles on my pic of your watch too. That is the plastic film!
Or equally stupid. On the other hand:
how on earth could we know that new watches are having some kind of protective packing... Best Kari
I would like to vist Hong Kong again. Have to do that and
see how the brand boutiques are there. Best Kari
Just went to the Heritage 1881 JLC boutique in Hong Kong recently .......
........ and as always, got excellent service. (I didn't buy anything that day). Apologies for the bad cell phone photos and the shadow because it is difficult to show the beauty of the dials and straps unless you're at the right angle. This message has b...
Welcome, Nicolas, mon ami.
I'll be in town in the first week of November. Hope to see you again. Henry
Overall, my personal experience with all JLC boutiques ...
That I ever went is very positive. In general, the boutique teams do what we expect as a great service. My only exception, that I go to hold the brand name, is one here where I live. The boutique team seems to be glued on their chairs playing games with t...
JLC Boutique SG is a top class
They have a great customer service Always great experience with them Ronald
Wizard
Robin is famous among all the watches boutique in Singapore He is just like Wizard
Vlad can also be a kind of Saint...
This Singaporean Vlad helped me to achieve something very nice and the price was also sensible. I am a happy guy! Best Kari
Pls enjoy Singapore
and not to take anything away from JLC, I have a feeling Robin has something to do with your treatment from them ;-)
A lazy weekend in Singapore is indeed great...
My local colleague took me last night to Orchard Road Hyatt and even windows were missing in the basement, the view was still inspiring. Best Kari
I agree.....
The JLC boutique and especially Ada at the MBS are great! I have experienced the kindness of Ada myself and its a pleasure dealing with her. I have not bought at the boutique yet, but Ada\'s patience, assistance and provided service is the reason why an a...