optionc
467
big shout out... to ap customer service
Folks,
As we all know, when a watch needs repair, regular servicing, polishing, etc. --- the trip to the spa can take months upon months with little to no progress reports or email updates... and while we wouldn't accept this from a high-end car... high horology is somewhat different to say the least. Many of us have accepted it as 'the industry standard' and 'there's not much we can do about it'... anyways, I had a situation with my RO Skeleton SS skeleton and I dropped it off at the HK customer service centre personally instead of via my AD. Winnie was awesome, understanding, and thoroughly helpful... and I just picked it up today (after 2 weeks) and it's flawless. Well done AP for a terrific after sales experience.
OpC
big shout out... to ap customer service
Folks, As we all know, when a watch needs repair, regular servicing, polishing, etc. --- the trip to the spa can take months upon months with little to no progress reports or email updates... and while we wouldn't accept this from a high-end car... high h...
Exceptional service
Their exceptional service levels seem to be consistent. I have had the same experience here at the service centre in Singapore. Had scratched my strap due to cufflink scuffs. The refresh took 1 week and came back flawless. I was kept informed twice during...
Congrats to AP
A least nos we know were to go in HK to get an AP services with a smile (I am certain). It's nice to hear the good stories because often people have a tendancy to tell only the bad things that have happened to them. Best regards, George
Good to know that the service center of a brand does good job.
Usually, when people writes about SC, it is to complain. It is then good to know that it may also work. Best, Nicolas.
I'm glad to hear a positive for a change...
...as other's have said, it's usually only the negatives that we ever hear. Your post has given me additional confidence in AP's service, which I always thought of as first-rate. So maybe it's time for me to give them my Millenary for an overdue check-up....
Nice to hear about good service
Thanks for sharing your experience. IMO AP has made tremendous improvements in their customer service in the past few years. Regards, ED-209
Exceptional service from AP Singapore
I have similarly only recently enjoyed exceptional and attentive service from AP Singapore - Sharon Hu kept me informed via e-mail (I am not residing in Singapore but travel there every quarter) on the progress of the servicing of my AP Shaq and the estim...
Same experience in the US for me
Two times in and both times back in 2 weeks. Good communication as well (call when arrived, call when departed). Here's hoping mine isn't seem for the next 5-7 yrs.