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Jaeger-LeCoultre

HELP: Incredible delay from my JLC AD? Is it possible??

 

Hi everyone,

I really need some piece of advise here!

I have bought 3 months ago a watch (reverso squadra duetto) from a JLC authorised dealer.
As it was not in stock, the AD ordered it saying it would come at latest, in 1month 1/2.
Also, he asked me (people are going to find it scandalous) to pay the full price when ordering the watch...
As I had the money anyway for it, I was willing to do it in exchange of a reasonable discount (they're never huge from ADs)...
Well, 3 months later the watch is still not there. I keep calling the AD every week of so, and among the "apologies" etc.. etc.. he is not able to justify the delay, nor giving any alternative date. According to him, JLC are not able to  estimate when we'll get the watch. The dealer says JLC will put up some kind of package to apologize but again, no more information.

Please, the guy that know well JLC/ADs, can you tell me if this is normal??
I'm thinking to call JLC directly and possibly involving more serious actions.

Thanks everyone,

Yog

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15 Comments view entire thread 

Hi Yoghi.

 
By: amanico : March 3rd, 2011-11:27
Do a test with Rolex and their Daytona, or PP with a Chrono or a simple Nautilus, you will see that this kind of thing may happen. In any way I want ot justify this kind of situation, by the way. I understand your frustration, and I am somewhat surprised ... 

Welcome here....

 
By: MiniCooper : March 3rd, 2011-13:40
For me, this is totally unacceptable.... A deposit may be required, but full payment and not delivery? Personally I would not pay ahead of delivery, unless it s a special order, and then only a deposit..... I would contact JLC and inform them of the situa... 

What Pink said especially if you are willing to pay list.

 
By: ArthurSG : March 3rd, 2011-21:16
I would have gone nuclear on the AD but I would not have paid list to begin with... You should not have to deal with this. Good Luck.

incredible delay indeed

 
By: xsw : March 4th, 2011-01:49
paid in full and waited 3 months and its still not here??? Wow...hope they have a good excuse ready

The Manufacture has read your post, Yoghi, and would be very interested in having ...

 
By: amanico : March 4th, 2011-03:24
All the details I asked in my first answer. Can you PM me all these details please? They will follow that and investigate, as they weren't please to learn that. Looking forward to receiving your PM, Best, Nicolas.

Thank everyone for support

 
By: yoghi : March 4th, 2011-03:56
Just to explain a bit more: When I originally bought the watch I thought that an AD was actually a kind of representant of JLC and therefore that there was nothing really to be afraid of. Now, a relative of mine just bought a few months ago a relatively e... 

Don't forget to give me all the details. JLC needs them to investigate.

 
By: amanico : March 4th, 2011-03:59
They're really not happy with that, I can tell you. Looking forward to your PM, Best, Nicolas.

Details forwarded. I hope JLC will understand my frustration...

 
By: yoghi : March 5th, 2011-12:05
I'll call the AD again on moday. From there we'll see what are the news and if I'll need to contact personally JLC or more (which at the moment I prefer to avoid). I appreciate JLC are angry about this. I hope nevertheless that they're angry for all the s... 

Deceiving news …

 
By: yoghi : March 7th, 2011-08:58
I have been in contact with the AD today and here are the – rather deceiving – news. JLC UK has now estimated to supply the watch in…May ! This is almost 6 months to get it! A very long shot indeed from the “at latest end of Januar... 

Last updates

 
By: yoghi : March 8th, 2011-09:25
Just to let you all know Ithat 've been told by the AD that the situation is being adressed/investigated by JLC and hopefully I'll have (appeasing?) news soon. Yoghi

Still waiting...

 
By: yoghi : March 10th, 2011-04:44
Looks that with all the communication tools available todays it still take time to explain why things go wrong...

With a Little bit of ..

 
By: hs111 : March 10th, 2011-07:33
- patience maybe you might feel better.. Despite all what has been quite extensively described and elaborated by you - sincere regrets of course, BUT: - I guess , our kind moderator (next to others,maybe) had exercised some help, in facilitating attention... 

The problem with...

 
By: yoghi : March 11th, 2011-06:13
...forum/emails is that sometimes you might get a wrong opinion of the writer mood! Hello hs, thanks for your encouragements! But just to get this right, I have no anger at all! Of course I’m annoyed and frustrated by the all experience, but I guess... 

Finally!!…

 
By: yoghi : March 21st, 2011-08:58
…got the watch from the AD last Friday, apparently just received from Switzerland. It has been delivered yesterday to the lucky owner (with a thousand of apologies to everyone who was originally involved with this family present, and a few messy arg...