Horological Meandering

After nightmarishly poor communication with Junghans my watchmaker in Australia today finally received a response from the company. It turns out that the spare part which they had said 3 months ago was definitely "on its way", is not, in fact, on its way, since they have decided to no longer send parts to Australia. This puts them alongside several Swiss companies who have also been refusing to send parts to Australia. It's not so much the decision itself that bothers me, although I wonder what's really behind it, but the communication. To first tell us that it's on its way and then finally tell us that they've actually never sent it because it is now their policy not to do so is in my view unacceptable. And it's not like we were dealing with a retailer; nope, we were communicating directly with Junghans in Germany. Of course mistakes are made, but I have sent two emails (none of which received a response), and my watchmaker four (over a period of 4 months), and this is a very poor result, I think. I brought in the watch because it needed a new plexi. It is not mine, but belongs to a friend, and I now feel bad for having recommended the brand to him ("cheap", I said, "but very good quality and great design"). Their bauhaus designs remain a classic, but I will now never buy a Junghans watch, and I am sure he won't buy another one. And my watchmaker is not impressed (understatement). 

A disgruntled customer, who happens to live in Australia. 

R

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