Horological Meandering

SJX
[Purist]
8540

• Show profile
• Show other posts

Some mitigating factors

The salespersons lack of enthusiasm in getting the necessary information cannot be excused but there are some mitigating factors worth mentioning.

Obtaining information from some independents is not always easy (though in this case I know which English watchmaker you're referring too and he is usually responsive). Unlike large brands working with independents is necessarily a less formalised relationship, there are no marketing departments to provide information, so getting information can be more difficult.

Pricing is an issue due to currency factors. The fact that they don't have it in stock and it's not on their balance sheet means getting an exact price which they commit to is sometimes complicated. Some large brands even quote prices solely on EUR or CHF for six figure watches so as to avoid any conflict with the customer in relation to promised prices.

Another factor is retailer-specific, the retailer you mention is undergoing ownership changes as you know, so carry the full range is unlikely given that I am sure they are trying to keep inventory levels down.

Again, whoever you contacted should have been more proactive than you describe but nonetheless tou should try contacting the watchmaker directly, his wife answers emails promptly and helpfully.

- SJX