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Another bad experience with Fedex

 

Hi Darren,

In 2006, a YG VH Antiqua, returning to his owner after servicing, was "lost" in the Fedex premises in LA ! No need to say that it was never retrieved.

Moreover, this was the opportunity to learn that the Fedex insurance liabiity for watches was limited to 500 USD while the cost of the insurance - as based on the value of the watch - was about 450 USD.

Happily enough, we also have a company transport insurance.

But it took more than 6 months before we were able to deliver a replacement watch to the customer and , of course, we could not replace the sentimental value of his initial watch.

Perhaps you should sue Fedex for inexcusable fault and claim for the another 2 years you will have to wait for.

Cheers

Philippe

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