JLC
9
Mistakes
Making mistakes is not a crime, not to learn from them should be. In case of luxury goods one would expect margins to be high enough not only to pay for testimonies and image building advertising campaigns but also to pay for the service one deserves. Sure, humans are full of mistakes but equally they have been given the ability to resolve problems and in doing so, paying respect to the owner of the problem.
In short - first class watch having problems may not be the pivotal hitch - its the way is dealt with.
Omega treats customers even worse is the buzz and my watch maker is confirming that. Today, the bulk of her revenues comes from fixing Omegas and other top notch brands (lately including Jaeger LeCoultre Germany) as the clients are rather pissed off.
However, I had very good experience with the JLC service (Switzerland), why I am really surprised that you are making this dreadful experience. Keep us up-dated and lets hope, someone in Le Sentier get to read it ;-)
Good luck & tally ho
update on my JLC master compressor
my watch from them faced the same problem once
Sad story and experience, indeed.
It is disappointing.
Hmmm.
JLC is having quality problems