The problem with...

...forum/emails is that sometimes you might get a wrong opinion of the writer mood!

Hello hs, thanks for your encouragements! But just to get this right, I have no anger at all! Of course I’m annoyed and frustrated by the all experience, but I guess there are more important things in life.

Nevertheless, it’s good to get people advices and experiences. And it is also good if you can find people out there that can help. But also, it makes sense to use a forum to share your experience because it would help other people in the future and it would also remind companies that you cannot just go over the customer. After all, if any other professional was to do the same thing (delays not respected, no communication/explanation or even estimations, and all of this for a sum of money that some people need to work half a year to earn..), he will not stand very long!

The customer satisfaction should be the professional (here manufacture+AD) satisfaction. And the passion people have for watches (or any other appreciable item) doesn’t mean you can treat them badly because they will continue to come to you anyway!

So as I said, no anger, just very annoyed.

But let stay optimistic as you suggest ;-)

A good week end to all of you!

Yog

This message has been edited by yoghi on 2011-03-11 06:15:32

HELP: Incredible delay from my JLC AD? Is it possible??

By: yoghi : March 3rd, 2011-10:23

Hi everyone, I really need some piece of advise here! I have bought 3 months ago a watch (reverso squadra duetto) from a JLC authorised dealer. As it was not in stock, the AD ordered it saying it would come at latest, in 1month 1/2. Also, he asked me (peo...

Hi Yoghi.

By: amanico : March 3rd, 2011-11:27

Do a test with Rolex and their Daytona, or PP with a Chrono or a simple Nautilus, you will see that this kind of thing may happen. In any way I want ot justify this kind of situation, by the way. I understand your frustration, and I am somewhat surprised ...

Welcome here....

By: MiniCooper : March 3rd, 2011-13:40

For me, this is totally unacceptable.... A deposit may be required, but full payment and not delivery? Personally I would not pay ahead of delivery, unless it s a special order, and then only a deposit..... I would contact JLC and inform them of the situa...

What Pink said especially if you are willing to pay list.

By: ArthurSG : March 3rd, 2011-21:16

I would have gone nuclear on the AD but I would not have paid list to begin with... You should not have to deal with this. Good Luck.

incredible delay indeed

By: xsw : March 4th, 2011-01:49

paid in full and waited 3 months and its still not here??? Wow...hope they have a good excuse ready

The Manufacture has read your post, Yoghi, and would be very interested in having ...

By: amanico : March 4th, 2011-03:24

All the details I asked in my first answer. Can you PM me all these details please? They will follow that and investigate, as they weren't please to learn that. Looking forward to receiving your PM, Best, Nicolas.

Thank everyone for support

By: yoghi : March 4th, 2011-03:56

Just to explain a bit more: When I originally bought the watch I thought that an AD was actually a kind of representant of JLC and therefore that there was nothing really to be afraid of. Now, a relative of mine just bought a few months ago a relatively e...

Don't forget to give me all the details. JLC needs them to investigate.

By: amanico : March 4th, 2011-03:59

They're really not happy with that, I can tell you. Looking forward to your PM, Best, Nicolas.

Details forwarded. I hope JLC will understand my frustration...

By: yoghi : March 5th, 2011-12:05

I'll call the AD again on moday. From there we'll see what are the news and if I'll need to contact personally JLC or more (which at the moment I prefer to avoid). I appreciate JLC are angry about this. I hope nevertheless that they're angry for all the s...

Will not have any answer before the beginning of the week to come, but will keep you ...

By: amanico : March 5th, 2011-14:47

Updated, of course. Best, Nicolas.

Deceiving news …

By: yoghi : March 7th, 2011-08:58

I have been in contact with the AD today and here are the – rather deceiving – news. JLC UK has now estimated to supply the watch in…May ! This is almost 6 months to get it! A very long shot indeed from the “at latest end of Januar...

Last updates

By: yoghi : March 8th, 2011-09:25

Just to let you all know Ithat 've been told by the AD that the situation is being adressed/investigated by JLC and hopefully I'll have (appeasing?) news soon. Yoghi

Still waiting...

By: yoghi : March 10th, 2011-04:44

Looks that with all the communication tools available todays it still take time to explain why things go wrong...

With a Little bit of ..

By: hs111 : March 10th, 2011-07:33

- patience maybe you might feel better.. Despite all what has been quite extensively described and elaborated by you - sincere regrets of course, BUT: - I guess , our kind moderator (next to others,maybe) had exercised some help, in facilitating attention...

The problem with...

By: yoghi : March 11th, 2011-06:13

...forum/emails is that sometimes you might get a wrong opinion of the writer mood! Hello hs, thanks for your encouragements! But just to get this right, I have no anger at all! Of course I’m annoyed and frustrated by the all experience, but I guess...

Finally!!…

By: yoghi : March 21st, 2011-08:58

…got the watch from the AD last Friday, apparently just received from Switzerland. It has been delivered yesterday to the lucky owner (with a thousand of apologies to everyone who was originally involved with this family present, and a few messy arg...