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Best timing for service?
Whit, thanks for the comments! Reading the perspective of someone with 27 years' experience is very helpful. One point (among many) that I found particularly interesting, and had never thought about before: it's good to know when the major auctions occur, so that I can take my watch in for routine service a few weeks BEFORE a major auction, not right after.
Patek... the BRAND vs. Patek .. the Authorized Service. Are they par with each other...
or is there an imbalance? Your thoughts, experiences, expectations are greatly appreciated. This message has been edited by Aussie on 2010-09-09 12:36:09
I can tell you my experiences covering 27 years,
I will attempt to give my assessment, opinions, and experiences. When I first became a dealer, PP's production was reportedly around 8-10,000 annually. The number of watch makers on staff was 2-3. I don't recall having many issues with the watches then, s...
Best timing for service?
Whit, thanks for the comments! Reading the perspective of someone with 27 years' experience is very helpful. One point (among many) that I found particularly interesting, and had never thought about before: it's good to know when the major auctions occur,...
Service after an auction can be hectic as well
when collectors take their new acquisitions in for service, so be mindful of the dates. I believe the folks in service do an outstanding job given the circumstances, they sometimes don't get the recognition for the job they due.
Great info, Thanks
Thank you for the very interesting info. At the 30,000 watch level when you saw more new watches needing work, do you recall if they tended to be more complicated watches? Did you find that as a %, when 30,000 or 40,000 watches were sold, did the % compli...
Please understand that I represented a small
percentage of the pieces sold and base my experience solely on those numbers. As I recall, there was not any clear indication of complicated pieces demanding more attention than basic manual or automatic wind pieces when production was at the 8-10,000 lev...
whit you are correct in wgat you say....
...the quality has gone with the newer production models and I know of one case where a customer had problems with all three watches he purchased and I also know watchmakers who have been sent new models still under warranty for repair by dealers because ...
ServiceClearlyGoneDown
I posted here a few days ago regarding poor service and spares support faced by me as a vintage Patek owner in India, This came after reaching out to Patek through their website over a prolonged duration for fair solutions, which they were unable as well ...
Thanks for the thoughts Whit.
I've heard similar experience from dealers in other countries. - SJX