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Yes. They switched a Mother of Pearl dial for me...no defects, for aesthetic reasons only.
My wife has a two tone gold and stainless steel (jubilee bracelet). MOP dial with diamonds. She would periodically comment that she wished the mother of pearl had more variation and color. After 12 years of ownership I decided it was time for a service and took it to the Rolex Service Center in NYC (53rd and 5th). I told them my wife wanted a different MOP dial. They said they would check. 24 hours later they got back to me with the service estimate and said they would switch the dial.
When the time came to insert the new dial they asked me to come in and choose between two dials they had in the safe. I wasn't allowed to touch the new MOP dials as they are brittle. So for a bit of $$$$ I got my wife the new dial she wanted.
I don't know if each and every RSC will be as accommodating. I have had multiple watches serviced by Rolex in NYC. They under-promise and over-deliver. Work is always done in half the time they say it will take. Great service. The Lindt chocolates are a nice touch too. Other companies should learn from Rolex customer Service.
I also have no complaints about Patek Service in NYC. Wonderful people. Larry Pettinelli was a true gentleman. I will miss him. Good luck to him wherever he is.
Can we purchase a dial?
Hi All, Please forgive me for my naive question. If I am correct, Rolex allows us to buy a dial to give new dress. Does Patek allow us? Can an AD a channel to have another dial (as long as a regular one)? Thank you. Best, masa
Only in very, very, rare cases and...
They insist on carrying out the work and you won’t be getting the original one back.
Hi Masa
Ten years ago, I asked Patek ( The Henri Stern Watch Agency) to change the dial on my 3940j.I wanted to switch from the “Opaline “ dial to a “Dore’ “ dial. They said, “No Problem”! They took months to do the work and it cost a few thousand dollars. The re...
Many years ago I asked Patek to change a dial (with good reason related to assembling a bracelet).
No problems at all and the dial was not even expensive. Best, Kari
My experience is that discussing with Patek is easy.
Good reasoning is a firm start. Best, Kari
I don't believe that Rolex will change a dial for you
UNLESS you don't want it changed, like a patinated dial which they insist on changing. I tried to get a new day ring for a friend who had a Spanish language ring, and they refused even when we sent it to Switzerland. Changed Rolex dials are usually afterm...
Yes. They switched a Mother of Pearl dial for me...no defects, for aesthetic reasons only.
My wife has a two tone gold and stainless steel (jubilee bracelet). MOP dial with diamonds. She would periodically comment that she wished the mother of pearl had more variation and color. After 12 years of ownership I decided it was time for a service an...
You should be able to change dials but within the dial range of your model
Example: wife wants to change her brown dial to white no problem. But if you want a ice blue dial usually found on platinum models on your steel one, then they won’t do it. Cannot get your original dial back too.
Thank you, All !!
Dear All, Thank you very much for valuable advises It seems that it is definitely worth a try. But, it also seems that Patek won't accept the request nowadays. And, it is very likely that it will depend on the relationship with AD and how high the custome...
3940
Four years ago I asked to change my English dial with an Italian one: no problem for the AD, but at the end of the day, cost was not worth it (some thousand euros)