Glad how things turned out

I suppose this is why people still buy direct from boutiques.

I do feel you've treated RM a little unfairly in this matter though. I'm sure you had good reason to not buy direct from the boutique, but by doing so you're fully liable in making sure all the papers are in order.

The fact that the seller stopped responding is indeed alarming and points to a possibility that this watch might not have been as 'brand new' as advertised, and not necessarily indicative of quality control issues with their watches.

You having bought the watch for just a short while doesn't mean this watch is fresh out of the boutique for the same amount of time.

I am very glad to hear that RM has stepped up to honor the warranty but i personally feel they're not obligated to do so.

If i were in your shoes, i'd feel unhappy too, but my unhappiness will be towards the particular seller and buying it from unofficial channels instead of directing my unhappiness to RM.

Enjoy your watch!

💰228 Marketplace Listings for Richard Mille›

Richard Mille Warranty Issues HELP!

By: iwasbornready : July 23rd, 2014-07:30

Hi guys, so recently my RM010 is having issues with its power reserve, and the watch slows down, which I believe it needs to be service for the first time (overhaul&oiling). I bring the watch to my local Richard Mille's AD in Indonesia, and they insis...

Yes in a word!

By: Conkers : July 25th, 2014-04:21

I had problem with the self-wind on my 30 and one of my 28s. HK Boutique sorted both out after a bit of shouting and screaming. At one point they said 5 months for the 28 as they said they didn't have the tools to handle a 28 case in HK (ridiculous I know...

Sorry I forgot to add......

By: Conkers : July 25th, 2014-04:24

......are you saying the dealer name and location was not recorded on the warranty card? And if so, that is why they were refusing a warranty claim? They have become very strict on this given the number of forged certificates and indeed watches that have ...

omg

By: jenjames : September 27th, 2014-01:00

Screaming and Shouting?? OMG.. That's not good for business especially when they are selling something so exclusive. So sorry to hear this Roger... Hope they are all fixed now. Personally this will certainly make me press the "flush" button! Hahaha... HAG...

If the warranty card/papers have no dealer

By: 219 : July 25th, 2014-14:21

authorised address or stamp, then as with any other brand, the dealer won't help. Brands (any brand) maintains and endorses their dealer network for very obvious reasons: authenticity, quality control, and time since purchase. Authorized dealers are there...

Thank you for all the responses

By: iwasbornready : July 25th, 2014-20:21

Thanks for all the responses guys, it is much much appreciated. I am just frustrated and I didn't know that it would end up like this. On the other hand, I honestly did not notice that it has to have an Authorized Dealer location and address, I thought th...

Unfortunate.

By: Conkers : July 26th, 2014-20:19

Unfortunate for sure, but hopefully you will get it back with a new lease of life fairly soon, and the bill will not be too high. Hopefully it will not tarnish your view of the brand too much.

RM Web Page

By: KM-Lon : July 28th, 2014-01:50

Sorry to hear about your RM10. I do hope your watch gets back to you soon. Could I suggest you go to the official RM web page and have a look at the opening warning notice. Again I do hope you get your watch back soon.

Thumbs up for RM SC

By: iwasbornready : July 29th, 2014-20:45

Hi guys, so I recently got an email from Singapore RM Service Centre, and they told me that my time piece will be serviced under warranty. It will takes 16 weeks for the servicing time. I hope to collect my time piece as soon as it reaches its accreditati...

Richard Mille