Montblanc

My wife bought me a beautiful Montblanc Timewalker watch (model 09672) for christmas.

Let me start by saying that I like the way this watch looks and feels on my wrist.

 

From the start, I have had an issue with the watch stopping over night on the third night.

I've tried it three times with the same result. Please find my procedure below:

Monday morning (I wind the watch ~ 25 turns) and I wear the watch from 7am to 9pm everyday (Monday thru Wednesday).

On Thursday ~ 4am the watch stops on my night stand.

 

I am field sales person and am very active during the day: giving seminars, visiting customers, playing with my son, etc...

 

I wore an automatic TAG Kirium for 11 years and I never had to wind it except for times when the watch was not worn for two or three days.

 

I'm not sure what the normal behavior for this watch should be - I'm hoping someone can shed some light on this issue.

I've recently contacted the Montblanc store to have the watch checked to make sure it meets the Montblanc standards. It was returned to me with a clean bill of health as no problems were found.

I re-tested the watch and the problem is still there...

 

Should I be winding this watch every third day? I expect the watch to wind itself after 14 hours of use during the day.

 

Not sure what the normal behavior of this watch should be - any wisdom would be greatly appreciated...

 

Regards,

Frank 

It feels like the rotor is not automatically winding the watch. If you are able to wind it manually and it stops after two and half days, it looks like the regular power reserve. Not sure how Montblac can give it a clean bill of health. Doesn't seem right that it stops when you wear it.

and since your Timewalker is still under warrenty I would bring it straight back to the Montblanc AD

Ask them to issue you a service report which shows your complaint on it and what their watchmaker noted during his/her inspection.

You need to have some sort of  official documentation to move your problem up the chain if it is not resolved locally.

The Timewalker should have a PR of 45 hours.

Glad to hear you like your Timewalker.  Your wife purcased a great Christmas gift.

Please let us know how things work out.  MB prides itself on providing superior customer service so this should be easily resolved.

 

Best, Mike

Hi Mike,

 

The Montblanc watch was truly the nicest gift I had ever received from my wife, but I'm sad to say that it has gone in vain.

 

We finally got a copy of the service order from Montblanc store via fax.

The problem looked like it was clearly stated in the work detail area of the report.

The service performed was called "Maintenance Service AUTOMATIC".

We saw no comments (positive or negative) from the watchmaker.  I didn't feel like we were seeing the entire test report, but rather the request for work/service.

The Montblanc store insisted that the test report was complete.

 

We finally found out from the Montblanc store manager that the watch was discontinued and we could not get it replaced.

In the end, Montblanc graciously returned our money for the inconvenience.

 

I am now on the hunt for a new watch - I will keep my eyes posted on this forum for further insight.

 

Thanks for your help!

 

Best Regards,

Frank

seems incorrect

If I'm not mistaken, the Timewalker model number you gave corresponds to this watch on a bracelet.

 

 

I don't think it is discontinued,  I see it on Montblanc online store.

Perhaps you can use the funds and purchase it there.

Otherwise I would save up for the North American Limited edition chronograph.

It is a beautiful piece...but make sure your wife agrees with me first!

 

 

 

Best,

Mike

Hi Mike,

 

This is not exactly the same watch (in the same family though) - the item # is 09672. Which the stainless steel strap model with black face.

 

Regardless, I'm not sure why Montblanc service center didn't find the problem or specify exactly what the problem was.

I really don't know what was done at this Montblanc service center - is there some way of finding out?

 

Regards,

Frank

It might have been easier for them to refund the money than to spend the time to sort out the issue especially if their service department gave it a clean bill of health initially...

This way you are not waiting empty handed while the problem gets sorted out (which could take as long as 6 weeks to a few months) since your watch will go into the service queue.  After the long wait, everytime you wear your watch, you would be wondering/worried about the next "incident".

In retrospect I would consider this great customer service...not many companies would issue a refund for a watch once it has been out of the door and worn.

My uncle, who is in the jewelry business, once said to me: " the easiest way to lose a good customer is to sell him/her a watch".   He's been in business for over 50 years

Time to look forward to the new model choice!

Best, Mike

 

This message has been edited by mkt33 on 2012-03-05 07:41:14