Comments:
PP product registration question
Dear all, my wife purchased a PP 24 and registered it on January 19 at PP's website. To date, we have not heard back from PP at all. Are we not supposed to receive anything official from PP? Will appreciate any guidance or input about how this process work. Thanks 😊
Over 7/8 years ago, my AD filled out my information after
each purchase and then later a physical letter would be sent to my address with TS’s signature on it.
In recent years, I have not received such physical mail anymore.
Each region might have a different policy though.
I'm told after 2M CHF in purchases, one may merit a post-card from PP for an additional fee.
After purchasing a new watch, I receive a welcome letter included in the next issue of the Patek Philippe magazine
New issues are published twice a year, so you may not receive a notice in the mail regarding your registration until the next issue is released.
at least u got an email
u probably purchased something a lot more valuable than ours 😅
It takes a while
Getting a response may take a while, but you can always send an email to their CS asking if the registration was successful. You should at some point (after a couple of months or so) receive an issue (not the latest one, but a recent one) of the magazine. In it you will find a welcome letter confirming your registration. After that you will receive the magazine twice a year, starting with this summers' issue. So in summary; PP are just very slow, that's all. Enjoy though 