Richard Mille

With ground breaking horological technology is bound to come technical glitches or teething problems such as the calendar mechanisms on early 11s, the crown gaskets of the 14s and even a recent main spring problem I had with my 27 which was fixed within a month.

And that's my point really. 1 MONTH! Can you imagine any other brand making the effort to turn around such a complicated piece in such a short time? They even fixed a watch I bought, rather cheekily, at auction under warranty when I was expecting to pay for the repair. Hat's off to them, best customer care I have known with regards to watches.

And it's so nice to have some cultured yet edgy dinner company again...!

and of course amazing to see an 027!

Congrats and happy for you!

Thanks for the feedback, this allows me to build up more confidence in the brand as i approach being a 1st time owner!

Also, looks like some wonderful Japanese dinner you had there!

Hope you enjoyed that, and of course wearing such a stupendous watch over dinner.

Nothing could be more perfect!

Did you had some Junmai Daiginjo sake to go along with it?

Try some! I believe nothing pairs off with the 27 more than that!

People often match wine with food, i match wine with watches!

Ciao

Stephen

It is truly one of the best RMs out there. Hats off to you!!

A month?!

It took me 6 months to get my Jaeger repaired!!

Congrats on getting the watch back

a patek nautilus serviced. I'm sure as RM get bigger as a company they will take longer to turn pieces around but until they do my advice? Make hay while the sun shines and fill your pockets with RMs!!!!

Their customer service is legendary.

Now that's what I call service! Well done, RM! 

That’s great to hear, Tom.

 

So many manufactures seem to place secondary importance on repairs, and the situation can be even worse for watches out of warranty.

 

Can I draw your attention again to these comments made by Max Busser of MB&F at IGOTT2 :

 

“… of the 500 pieces delivered we have had 5 pieces in for service this year. We always aim to finish repairs within 6 weeks. The three watchmakers stop other work to repair these pieces because 'we have our name on the dial'.”

 

It impressed me no end that they would give the repair of these watches priority. It is as it should be, but we have come to expect so little that it is always a pleasant surprise!

 

Regards,

 

Andrew

No message body

... put poked my nose in the RM Forum! LOL

No, Riddler, you didn't miss my RM report. IGOTT2 got in the way, and because I felt bad, I visited a second RM Boutique for you. Just so I could give you my impressions across two continents.

Report to follow ...

Soon ...

A

Great news!

One of the reasons that Richard supports forums such as this is to learn what people who love and support the brand think.

That does not give us the excuse to shout and rant without argument or cause.

Richard always strives for the best. It is who he is. And hence, if he can reduce the time for maintenance or repair he will. He appreciates all and everyone who buys one of his watches and will always try his utmost to keep RM owners happy.

Good news - and before the summer break too (more difficult than you think!).

Cheers

Andrew H

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I'm in the same business and my 'aftercare' could do with taking a leaf out of RMs book!