Jaeger-LeCoultre

I ordered a replacement strap throught he JLC boutique for my boutique edition JLC sometime in December last year, and I am still waiting!

I understand that it might not be a colour in regular production, but even if they did not have one in stock, does JLC take THAT long to make a strap?

 

ok, sorry for the rant. I am just quite frustrated, cuz the watch is beautiful and i love it to bits, but the leather strap is deteriorating due to wear.. so i can't wear it as often as i would like.

 

rant over.

 

cheers,

Moses

And yes, this is not normal that you have to wait so long to get your strap.

Just one thing: JLC doesn't make their own straps, but this is not an excuse, as they would insist with their supplier to get YOUR strap.

When you know that they service a watch in a 2 or 3 months time, they should be faster to deliver your strap.

Keep us updated, please.

Best,

Nicolas

I've bought a couple of watches from the JLC boutique and also sent watches in for servicing and have received nothing but excellent and efficient and very friendly service from the boutique staff. kudos to them!

it is a real pity that (in this case at least) JLC has let itself down by its inability to get a strap done (or get its supplier to get it done) after so long.

unfortunately, i have to keep waiting cuz no other colour but the burgundy one designed for this watch would suit it.

 

Cheers,

Moses

The maximum...

In this case, I may have a wait of 2 or 3 weeks...

JLC should consider other options, when it comes to straps, I agree.

Best,

Nicolas

Hello Moses,

Sorry to hear about your frustration.  A year is a unusually long time to wait, hopefully your boutique can get the replacement for you soon.  Did they give you a eta on delivery? 

FYI, I did a recent post regarding custom order JLC straps:

jlc.watchprosite.com

-MW

No eta was given.

The thing is that the boutique staff are very helpful and friendly. I think the strap problem lies somewhere else on the chain. I need to think of some other avenue to 'make some noise' cuz there is only so much the boutique staff can do.

Cheers,

Moses

Hello Moses,

Maybe best to try another boutique?

-MW

was not badat all.

When I ordered a strap it took about four/six weeks, but it was a regular production gator....

Please let us know......

Cheers

I needed a shorter strap when I got my Reverso. It was there in I think six weeks. I believe they did had to make it, thankfully it didn't take that long.

This case must be an exception. I look forward to hearing the end of this story...

When I bought my JLC Grande Sun/Moon in October, because of my smaller wrist, my AD had to order a shorter strap for me in brown color(regular color), it took about a month for the shorter strap to arrive. Now I am waiting for another shorter strap(also regular color) for my MUT. My AD said today it should arrive within the next two weeks.

A year's waiting time for a special color strap is still too excess and you must have a lot of patience. Please let us know what the outcome is.

I hope you get your strap very soon!

Best regards,

Baxter

that really sounds a bit long. Longer than normal servicing time.

do keep us posted.

Pat