Chopard

Can anyone share how long it took Chopard to service their LUC movement watches (ex. 6 weeks, 2 months,etc.)? I'm more curious to know about the servicing on the Sport 2000 and 1937 models. When I contacted the closest Chopard boutique in my area, they were not willing to give me any approximate on their servicing time along with confirming inquiries on some of their movements. Any information about your personal Chopard servicing experience would be greatly helpful. Thanks.

Photo inserted by Editor. This message has been edited by MTF on 2016-06-23 16:42:49

My experiences with the LUC Chrono One were very positive - both times back in around a month, even though it had to go to Switzerland. They seem to have invested appropriately into service capacity. I guess time only watches could be even faster

Let us know how long it took!

Chopard.com states: This message has been edited by kolosstt on 2016-06-05 21:54:02

According to my experience with NYC boutique (about dozen routine services/repairs) if service can be performed locally it takes about a week or less. If trip to Switzerland is required for your watch it usually takes 4 weeks

aston.db4,

The others have already responded to your query.

Generally, they are correct: the target standard service time for "simple" repairs is 14 working days in the USA, if it can be done at the USA service centre.

Be aware that there are only three official Chopard Boutiques in the USA: NYC - NY, Bal Harbour-FL and Costa Mesa-CA.

I hope that the strange non-response you got was not from one of those three boutiques...

Regards,

MTF

Hey guys, I really appreciate the detailed information on the servicing turnaround.

MTF: unfortunately the lack of information I've gotten was from Chopard's NYC boutique. In the past I've called (numerous times) and emailed (no response) that particular boutique about inquiries but they wouldn't let me to talk to any of the staff in the servicing department. It felt like pulling teeth every time since it felt like the staff only cared about making a quick sale to unsuspecting buyers. Definitely have had much better experience with inquiries at some of their competitors in NYC.

It is and remains one of Chopard’s company-wide, key focus areas to provide excellent customer service, and the shortest possible turnaround time for any service or repair jobs. 

With regards to quoting expected repair turnaround times, of course it is ‘easy’ to quote a repair time for a standard, non-complex watch. However, in certain cases we do avoid quoting a too specific turnaround time for repairs in general, as it greatly depends on what eventually is assessed by watchmakers in the estimate, if the spare parts are in stock etc. 

L.U.C pieces in general are harder to predict, given the complexity of the movements. Notably, the Pro One is a watch that has been retired and thus the repair time for this reference could vary from the ‘usual’ turnaround time, which might have prompted us to be careful with providing a time frame estimate. 

We do aim to provide clients with an “idea” of timing. In this case, we would have quoted anywhere from 2-3 weeks (if we have the parts and the watch can be serviced in our US service center) to 10 weeks (if the watch has to go to Geneva). 

Thank you for bringing this to our attention and please feel free to contact me directly if we can be of any further assistance.

Please contact me by e-mail:   Aftersales @ Chopard dot com [remove spaces and use a real dot].

Please use real e-mail and not the website PM because it is deleted by the system.

aston.db4

Please see the detailed reply by Chopard NYC boutique.

I suggest you do contact them with personal e-mail as they were looking to make contact with you personally.

Regards
MTF

No message body