Chopard

Never Chopard again, ( or get a fake then you know what you have)

 

Let me tell a long story but shows how I get to the point to say don’t buy Chopard,

 

I have one of the 1^st Mille Miglia Jacky Icks series nice classic and sports look.

I have made cleaning service at Chopard around every 2 year.

Last service was 2 year ago.

 

But last Year I get suddenly in the watch “water” ??? (and this with out putting the watch in the water, swimming or diving ) only by washing my hands also the watch have never get damaged.

I have bring the watch to a local Chopard agent ( Bucherer AG Lugano Sw) This was on the 06 Jun 2008.

 

I called the dealer on 1^st week of Jul 2008 (one month later ) as I have got no info about what was going on…. (I get the answer that Chopard service was already on vacation)  But no info, about the watch problem.

 

On the 1^st Sep 2008 I have send an e-mail and have ask for explanations. I get the following answer from Chopard that I have to pay for the repair of the watch and this will cost 400 Euro they will have to change several part of the watch??

 

I have simply refused to pay as this watch is supposed to stand water tight until 100 meter

All the damage I have in the watch was because of the water infiltration. I have informed Chopard dealer about the fact that I will not be agreed to pay and ask in the e-mail that this is covered by Chopard as defect.

 

 

Then I get an e-mail on the 24^th Nov 2008 that my watch was repaired and that I can pass the shop AND PAY THE 400 EURO………………………………

 

Since then I am in a dead corridor if I want my watch back I have now to pay the bill that I have refused to pay by e-mail and by phone????

 

We are now the 21^st Jan 2009 and I have got no proposition or solution or contact anymore what do you think, what should I do?????

 

Is this the Image that the Brand Chopard wants to give to the market, for me…..

 

Chopard one time never again.

generally you send a watch to the service centre and get an estimate. if you dont want the work done or dont want to pay for it then they send it back. if you authorise the work they fix it, you pay and you get it back ..simple.

Chopard appear to have worked on your watch without your authority and ou should tell them that telling them that you want your watch back with its original parts refitted. obviously they cant do this as they've thrown them away so you should tell them that you want your watch back, end of story. if they've chosen to do work without your authority thats their loss. do it in a nice way and point out that you've owned the watch for a long time, had it serviced by them every 2 years and should be considered  valued customer so parhaps a bit of good will on their part would be appreciated.

its a lot easier to say it than do it, but you can always send a solicitors letter as a last resort.

the issue of water ingress is a different matter. if its still under repair warranty you should be fine, but if not you really havent got a leg to stand on IMO.

hope this helps

Graham

 I have get 1st a estimation and I have on this say NO by a clear e-mail.

Was a surprise when they send me a e-mail that they have repair the watch

Thanks will continue to push to get the watch back like it was in 1st place but like you explain this is probably impossible this will then mean that they have to propose a solution to solve this.......

 

Let’s see.... but for me this takes to much time..... it is now 8 month

 

 

 

Chopard has always been very particular with their after-sales services.

From your chronology, I wondered what has the AD done?

You insisted not paying on 1 Sept 2008, then what happened? 
Then the watch is repaired on 24 Nov.  In between you and Chopard is the AD.
It is strange the AD did not warn you and notify Chopard not to proceed till you agreed to the expenses.

It is difficult for me to comment as how thin it slices, there are both sides of the stories. 

Are you located in Bern?

I'm not sure if I can help, however, could you PM me your contact details.

Thanks.

Kong

Yes there are some points that for me have not bean done in the right way.

I have not given all the details because this will make my e-mail to long.

But on all action contact or call I was the one that have take action not the dealer or Chopard.

On 12 Dec I have also call directly Chopard AD and they have confirm that they will call me back to look to solve this........

I am still waiting from this time ( ok I know there was Xmas I was maybe hoping about a surprise)  

I am in Lugano and have passed my watch to Lugano Bucherer that is the Chopard Dealer This is alos adding problems. 

the ADs be more pro-active to service the clients.

It takes too long to give you an answer, which is not the case dealing with Chopard.

Please update us on the  progress.
Thanks.

Kong



This message has been edited by Kong on 2009-01-21 06:56:44

Yes I will update on the progress if there is some.

I have also resend a e-mail today to the Chopard AD to get this move....

 

Regards

 

... u can ask them to give it back to u the way it was, with water inside it, and that you never agreed to pay 400euro for such work. Sorry to hear your story, especially that if they charge you "jst" 400euro, it means that no big works has been done on it. For your info, i took my father's AP royal oak to a dealer in Monaco, to have it serviced ( oiled, joints, etc... ). They came back to me with a 3,000euro offer ( around 4,800 usd  at the time ). I couldn't believe my eyes, but they said, they must send it to geneva, and that the watched hasn't been checked for 5 years, blablabla...

 When i went back to beirut, i took it to the guy that fixes all my watches. A nice guy, that has been fixing all kind of watches since 40 years, and that has been working on some of my high complicated watches. He took 75$ for it. The lowest he charges!! He said, it doesn't need anything, jst oiled it and changed the waterproof sealings. On top of it, he did a light polishing, and the watch was looking brand new again.

Its a shame how some AD's and brands like to milk you. I am sure that on the long run, they will loose. Nobody likes to be taken for a fool. There is a nich here for brands that take good care of their customers and are honest on what they charge them for after sale services.

Good luck in case, and don't bend, even if u must take back the watch like it is. for the principal.

Karim

One of the big problems I am facing is the fact that they have replaced parts and have done the work That I have refused on Phone and by e-mail. The point is, or I pay the 400 Eur or I don't get my watch.

Nice way to make business......Probably the new Buisness plan of Chopard in this difficult market )

 

 

if they don't have the old parts, then the new parts are on them, as u haven't agreed on their replacement. Basically, they are simply trying to put u under the fact. Its the worst part.
You can be a gentleman by agreeing to pay for the hour of work of the guy that worked on ur watch. But that is it! Always had respect for the hands that work all day on those tiny little jewels.
 You mustn't bend.  Wish i could help u, but chopard and lugano, influence out of reach here.
Good luck and be strong!

K.

 

an email to Chopard Customer Service always saved the day......click here

Chopard customer service is very responsive, I once had some missing screws in a Chopard leather strap (long story....which I will post later).....the AD had my strap for over 9 months claiming they are waiting for parts from Chopard.....I finally got fed up and ask for the strap back....then I wrote Chopard Customer Service to explain the situation.....I got a reply from Chopard directly within 2 days.....then my missing screws were flew to Toronto from Geneva within 1 week.....

Good luck....

Look like Chopard have different agenda

And some time Chopard AD forget that there are people that love there watch and not having your prefered watch on you for 9 month is not nice and is very long.

Chopard AD should inform there customers what they are not doing, and that is not 1st class service.

for 9 months,  I was wearing my watch on bracelet during those times.




.

i was thinking of taking my new happy sports for a bath, looks like can't now.

It's also WR to 100m only.

Any good experience with their watches water tightness?

FT, Welcome to our Chopard forum.

A 100m water-resistance rating watch should be able to worn for shower with the crown properly secured down.

A caveat is ...dependent on the age of the watch too. 
Typically after 18 months, manufacturers recommend the watch to be sent in for water-proofing test. 

Kong