Comments:
Help required on servicing my GO
Hi all, my GO Senator Chronograph requires servicing as the reset button (top or bottom) has frozen the movement. I will be very grateful if someone can PM me the contact details of GO Germany service dept so I may sent my timepiece direct to Germany or, alternately get them to recommend an authorised repairer in Australia. Thanks in advance.
Agreed - using the services of an authorized dealer . . .
. . . will simplify matters on two counts. First, they will handle transit at both ends, which eliminates potential difficulties with customs, and second, they will be able to assist in case of difficulties caused by the return trip, provided that you insist they clear the watch themselves before handing it back to you. Any AD worth his or her salt will check the work of the service center prior to returning a watch to a customer.
Thanks for the assist, Arthur!
Thanks everyone!
I haven't actually been posting for quite sometime now and may have posted in the wrong thread. This watch was purchased brand new from an American watch dealer and as such, the Australian AD (Monards in Melbourne, where I am) is not legally obliged to observe the warranty on an imported watch.
Thanks Art for your kind assistance! I will email you shortly. Sincerely, Victor
Something isn't right about that story ...
Art will get the 'word' direct from Glashutte for you, but these watches have international warranties that will be honoured. So don't be worried, Victor.
What you will find is that Monards or other AD's will likely charge you for the cost of shipping to the service centre. They would absorb this cost if you had purchased from them, but are otherwise not obliged to do so.
Hope you get it sorted out quickly.
Andrew
Ps. if the watch is out of warranty, the cost of transport will be included in the service cost, but a GO AD should still be willing to handle that for you.
PPs. after paying CHD500 to get my Journe to Geneva from their own Boutique in HK and back again, every other service transport cost feels like a bargain! ;-$
This message has been edited by AndrewD on 2012-05-04 20:54:52
Please confirm....
Does GO still have an AD in Australia? If not, then marblegoby may have no other choice but to send to Germany.
The mentioned AD no longer lists GO as one of their brands on their website anymore and the Sydney branch certainly no longer stocks GO.
Regards,
Richard.
Thanks again everyone
It is probably the case there is no AD for GO at present (the timepiece appreciation culture in Australia is weak, just visit ALL major shopping centres, departmental stores and airports and you will know what I mean). Which means I will need to send my watch to Germany for remedial work. Since its nearly three years since my purchase, I might as well get GO Germany to give my timepiece a full service.
Please send an e-mail to my PPro address . . .
. . . A r t D @ P u r i s t S P r o . c o m, and I'll forward it to Our Man in Glashütte, in case you prefer dealing directly with the Manufacturer.
Cordially,
Art