Hi, Wow I am suprised that this slipped past their aftersales

department.

I cannot guess why they would not openly communicate with you...perhaps this type of internal correction is best kept within the confines of the Blancpain facility.

I have met the watchmaker in charge of the aftersales training for swatch luxury brands here in the USA. He is a knowledgable and incredibly nice individual so I have confidence that the watchmakers who pass through the Hayek school in NJ are trained to high standards but I have no idea how a watchmaker would feel good letting this occur. I think some spanking has occurred.

I would not hesitate to take them up on their offer and return the watch back to Switzerland. The watch has given you ten years of good service, I suspect it will give you many more after a thorough workover. Afterall who else would you send it to? Just make sure you are satisfied with the process and that it occurrs on timely basis.

I have to agree though...this is not a way to make friends and a repeat customer. Get your watch fixed and speak with your wallet the next time.

Best, Mike

Locked login to reply

Serious damage done by Blancpain US service people

By: ken5 : July 25th, 2009-22:44

http://blancpainrepairnightmare.shutterfly.com/ Can anyone here venture a guess as to how the damage shown in these pictures was done to the back of my watch in the course of being "serviced" by Blancpain US for a second time for the same internal mechani...

Hi, Wow I am suprised that this slipped past their aftersales

By: mkt33 : July 26th, 2009-05:35

department. I cannot guess why they would not openly communicate with you...perhaps this type of internal correction is best kept within the confines of the Blancpain facility. I have met the watchmaker in charge of the aftersales training for swatch luxu...

A little information...

By: Michael Schott : July 26th, 2009-06:15

This poster and I have had email conversations about this watch (I moderate a forum on another site) and one of the people he is trying to reach is on vacation and cannot be reached. I have contacted them for him and hopefully he will hear from them soon....

Hi, Ken

By: amanico : July 26th, 2009-06:44

I don't feel very comfortable with this kind of post, as a first post on a forum. Of course, it is not acceptable to receive your watch back from the SC in such a condition, and I can tell you that another brand did worst to me, so, yes, I can feel how bi...

Negative posts can bring postive results and info we can use

By: JRAN : July 26th, 2009-07:20

With all due respect, posts that highlight issues with manufactures and, especially, service centers are perhaps the most important ones because they serve as a key reference for what to be aware of and, hopefully, they serve as a wake-up call for the man...

Agree, perfectly agree that negative posts may bring positive results

By: amanico : July 26th, 2009-07:36

But we should be very prudent, IMO. Who would love to see his name bashed, only because someome decided so? The only thing which looks weird to me, is to do so as a first post. That's all. We are not here to only say good things about a brand, and if you ...

Agreed - on all fronts...

By: JRAN : July 26th, 2009-08:02

Your point is well made. Clearly no one wants their name bashed and the best way to curb that is by providing quality service and accountability. The company appears to have made a good faith effort to rectify the situation, so if he takes them up on it a...

I agree.....cheers nt

By: MiniCooper : July 26th, 2009-15:49

Thank you

By: ken5 : July 26th, 2009-15:02

I appreciate the support. ****Please do not post Private Messaging/Email exchanges on the public forum**** I will try to post anything postive that happens in this forum as well but for now my experience is very negative. This message has been edited by D...

Taking my private email to you public is wrong...

By: Michael Schott : July 26th, 2009-16:35

You are twisting my words and I don't appreciate it at all. Taking this public is a horrible way to treat someone who went out of his way to use my personal contacts at Blancpain to help you. Thanks, Mike.

Please explain

By: ken5 : July 26th, 2009-16:50

**Again please do not post Private Messages/Email exchanges on the public forums** This message has been edited by DRMW on 2009-07-27 11:53:02

Everyone stop for a second.

By: DRMW : July 26th, 2009-17:09

Warning to all: Let's keep things civil and not let this post get out of hand. -DR. M. Woo MODERATOR

Okay, nuff said...

By: mkt33 : July 26th, 2009-17:13

Ken, I completely understand and empathize with your situation...been there myself recently. Having said that the job of any moderator, here or on any other forum, is not to provide an inside shortcut to any of the brands. If Mike offered to send an email...