jayeyedoubleemmwhy
147
Unusual, I would ask for more clarification
1) Within a full service, the manufacturer will be happy to swap out a number of movement parts, provided they are worn/damaged/have functional issues/etc. Most times, these are the occasional wheel, mainspring, setting parts, screws and the like. I'm surprised that they're quoting for a train wheel bridge and an oscillating weight. Something seriously bad would have to happen to warrant replacing these two components. What was the original reason for bringing in the watch for service? Maybe the oscillating weight scraped against the bridge and caused significant damage? Anyhow, I've seen it go both ways on repairs. Some manufacturers will just replace them for free and not even mention it to you; others will add the prices of bridges/rotors to the repair.
2) Every high-end Swatch Group repair I've dealt with has included a light refinishing of the case and bracelet as part of the complete service. Normally if they have to charge, it's because there's something special with the case construction or finish. To me, the Fifty Fathoms looks very standard, so I agree with you - it should be covered.
I'd give them another call and see what their reason is for quoting you for those two points. #2 seems like it should be free. #1 might just be a policy thing. It seems to me that the Switzerland service level should be identical to what Swatch Group Canada has listed. Good luck!
Hi, Tcpx
By: AlexSunrise : December 20th, 2016-11:05
First and foremost, congrats on owning a 50th anniversary Fifty Fathoms. Do please share photos of it once you have it back from servicing. Now, onto your concerns, I would politely ask the person helping you in Switzerland to specify any different criter...
Bluntly
By: bill5959 : December 20th, 2016-16:12
you are screwed. Swatch group has no respect for its customers. For years, collectors have not sent their watches to any Swatch facility because they do as they wish. If you have any watch that you wish to limit the work on, you likely have no control. Th...
Leman Series
By: Robapril : March 5th, 2017-17:44
I have a Leman Flyback Chrono Grand Date. Good news that they go back to Switzerland. Hopefully service is completed quickly. When it returns I would be interested in hearing how satisfied you are with the service.
She's back!
By: tcpx : March 23rd, 2017-18:46
Just wanted to share that my fifty fathoms is back (see my post below), and I'm more than happy with the overall service and work done on the timepiece. Good luck with getting your piece service as well!
Aaaand it's back!
By: tcpx : March 23rd, 2017-18:24
I just received my timepiece back today -- wow am I truly ecstatic to have it back! The watch looks and feels great, and I have to say that I'm very happy with the service and communication from Blancpain! Now here are some pictures: ...
Sharp!
By: Robapril : April 2nd, 2017-05:58
It looks great for sure. I appreciate you sending the update on your experience. I have been waiting before deciding what to do with mine. Not looking forward to having it gone for a long time but I would definitely rather have a perfect result than a qui...