Breguet

EMR
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Positive Watch Not Working Story

I agree: the victim here is the gentleman that purchased the Breguet watch, although I do suspect his AD shares most of the blame.  Last year I purchased a Royal Oak from an AD.  The first night I wore it out on a date I was enamored with its beauty.  I put on the bureau when I went to sleep, but when I woke up the next morning I noticed it had the wrong time.  Further examination showed that the second hand was not moving, regardless of whether I would wind manually or automatically on my wrist.  Since I live in the New York metro area, my AD recommended the best course of action is to take the watch directly to the Audemar Piguet boutique in the city.  When I arrived at the boutique and went upstairs to the service area, AP verified that the watch was sold through an AD.  A couple of minutes later, the service manager came by to see me and apologized for the watch not working.  I was asked if I wanted to fix the watch, or exchange it for another watch.  I opted to fix it, and 3 weeks later a messenger dropped the fixed watch back at my house with another apology and a gift.  That is the level of service Mutsu (sic) should have received from Breguet.

As this is the Breguet forum, i also purchased a Breguet watch in the last 18 months.  I went to the Breguet website, and left the company a comment on how beautiful my Breguet watch is.  Two days later I was pleasantly suprised to receive an email directly from Nick Hayek, telling me how pleased he was that I was enjoying my Breguet and thanking me for my patronage.  That is why I find it difficult to believe that Hayek would not be upset about your experience; he has spent the last few years revitializing and rebuilding the Breguet brand.