Chopard Customer Service
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Customer Service Chopard
Dear Nilfire77, thank you for this information. We would like contact our subsidiary and provide you a quick assistance regarding this matter. Could you please provide us the serial number of your watch in a private message ?
Greetings from Switzerland This message has been edited by Chopard Customer Service on 2016-07-11 02:40:53
Before servicing: "Calibre 1.96" ; After servicing: "CAL. 96.01-L"
Any existing L.U.C 1.96 owners who had sent their watch to Switzerland for servicing and got back their watch only to find that the bridges got "updated" to reflect the new caliber number?...
Hi nilfire77
Did you made a contact with Chopard after you received "updated" watch? If so what is the response? You are not happy I suppose To tell you the truth I can't see why would they do that maybe it was honest mistake Cheers D
I'm actually OK with the "updated" movement number...
I'm just puzzled why would they swop the bridges without telling me. I had initially told Chopard to remove some minor blemishes on the bevels that's all. And they gave me a "brand new" movement.. almost.. Not that I mind.. *shrugs* Anyone encountered the...
Was your original complaint about blemishes on the bridge?
nilfire77, You are the first case that I know. Your original complaint was blemishes on the bevels. Was that particular bridge affected? Was it a secondary reason to go back to the workshop? i.e. The primary reason was a regular service. It may be that th...
Ah! Our in-house Chopard guru! Thanks for replying, Melvyn!
I sent the watch in for servicing due to a few things: 1) Routine servicing due 2) Minor blemishes on the bevels 3) Geneva seal logo was not painted (which I believe was an initial QC issue) 4) Sticking date (a well known issue on 1.96s) In fact, only the...
What was the turnaround time?
Glad that you are more than satisfied. What was the turnaround time? Since you are in Singapore and Geneva is far far away, I don't know if their latest quick turnaround schedule in Europe or USA can be achieved. Regards, MTF
From Singapore: that was pretty quick
Remember the bad old days when some Swiss brands used to take 8 weeks just to send you a diagnosis and cost estimate for the service? Then, they took another 3 months to do the work? Transport delays notwithstanding. Chopard turnaround for simple repairs ...
You answered your own question
All of the issues you cited would be fixed with a bridge swap in that is what they did. When I sent a piece to AP, they go into great detail about everything they changed or did. Did you get a list of things performed if you will from chopard? It should l...
Chopard did give a list of things performed..
They stated that the geneva seal logo was re-painted and the movement re-polished where in actual fact they didn't. The bridges were just outright swopped for new ones instead. Then again, as long as my watch comes back looking brand new, I'm not complain...
We already talked a lot about service quality in different topics here
From my side, I have "bad" experience actually with the Geneva Jaeger shop. I gave them a Master calendar mid-April. Since then no news, they gave me different versions about my watch after several phone calls, no email (they were supposed to send me one ...
Fascinating thread, here.
First and foremost, I am glad to hear the service was done promptly and to your satisfaction. I am curious to hear what you learn about the paperwork description versus the swap. Please let us know. Enjoy your watch! Best, CaliforniaJed
Paperwork Description vs Actual Work Done
Description (Verbatim according to papers) Services Other "Watch" Painting Geneva's logo with gold Services Other "Watch" Polishing of the automatic bridge My comments: The above descriptions on the papers were not done as stated. What I've learnt was tha...
Latest Update...
I realised one thing that is unacceptable - the Cotes de Geneve's colour and alignment on both old and new bridges do not match. I have sent the watch back to the boutique. Currently awaiting response from Switzerland HQ.
Interesting.
I can't tell from the photograph you posted, but if they don't match the other plates I am sure this matter will be taken care of properly by Chopard. Please keep us posted. Best, CaliforniaJed
Chopard Customer Service
Dear Nilfire77, We have well noted your message and we will be very pleased to assist you regarding this matter. Could you please contact us directly through : Yours sincerely, Chopard team
Thank you! I have already sent the watch back to Chopard Boutique (MBS Singapore)
Will be getting updates from them.
Customer Service Chopard
Dear Nilfire77, thank you for this information. We would like contact our subsidiary and provide you a quick assistance regarding this matter. Could you please provide us the serial number of your watch in a private message ? Greetings from Switzerland
Customer Service Chopard
Dear Nilfire77, We have well noted your message and we will be very pleased to assist you regarding this matter. Could you please contact us directly through : www.chopard.com s Yours sincerely, Chopard team
very interesting
I had my 16/1860/2 serviced this year, but I haven't looked the bridge engraving close enough. I am not wearing my chopard today but I will do check and let you know when I get home. very interesting!
I just checked mine
Which was serviced in swiss this January. Its bridge still says caliber 1.96. I will post the pic later today. Interesting..
here is pic of my 1.96
here it is, with bridge engraved as 1.96. This movement went to swiss in Jan, and received about 14 weeks later in April. my guess is that your bridge had some problem that wasn't easily fixed so they decided to put a new bridge.. ...
here is pic of my 1.96...
here it is, with bridge engraved as 1.96. This movement went to swiss in Jan, and received about 14 weeks later in April. my guess is that your bridge had some problem that wasn't easily fixed so they decided to put a new bridge.. ...
Interesting..
So that means it's not a norm for Chopard to "upgrade" the bridges of a Cal 1.96 to a Cal. 96.01 when they go in for servicing.