Chopard Customer Service
11
Customer Service Chopard
Dear Sir,
We would like to thank you for your post about our Chopard L.U.C watch and your feedback about it. However, we are very sorry to hear about the inconvenience you are facing with our strap and we would be more than happy to assist you in solving this matter.
May we kindly ask you to send us the scan of your warranty card through our website, as well as a clear picture of your strap : www.chopard.com
In the meanwhile, we remain at your disposal.
Yours sincerely,
Customer Service Chopard
My time with the Chopard LUC 150 (or, how to live with a really thick watch)
In contrast to most of the reviews online that gush over technical specifications and the like for watches like this one, I thought a more practical article would be something we would all appreciate. The first thing that you notice as the wearer is that ...
Practical observations
sneakattack, Thanks for your long-term and personal observations. Not many people can make such a report since the edition is so 'limited'. It really isn't a dailer wear watch for all the reasons you discovered. It was and is a tribute to the spirit of th...
Thank you for the long-term real ownership review
I feel most oversized, highly-complicated watches like your Chopard are more of demonstration of manufacturer's watchmaking prowess and not really intended to be worn frequently. I am guessing that most of these spend their life in watch boxes and safes, ...
it would have been almost perfect for a pocket watch, but...
I can understand their desire to make a flagship wristwatch complication. I'm not going to lie...it's nice to know that I'm wearing the most complicated watch they've ever made.
Thanks for this 'practical report', Sneakattack!
It really does add a different dimension, one you never read in traditional watch magazine reviews and that is very valuable. I hope that the watch has not been fully relegated to the safe and that it still regularly sees the light of day, even if not as ...
I wear it a minimum of once a week
What's the point of a watch in a safe, am I right?
Still love the watch
But it honestly feels better to wear something lighter on a regular basis. Maybe you'll get a chance to wear this one...I move around between LA/NY/DC a fair amount.
Thank you...
...very much for the review!! I really appreciate your way of owning this watch - wearing it the most possible. Of course this shouldn\'t be a "daily beater" but being worn frequently is so great!! Size is just a matter of habit ... If I owned this watch,...
Great story from an owner's perspective
While I am still waiting for my first encounter with something similar, would you dare to say some words about the execution level? How do you feel about the quality that Chopard delivered with this piece? Second, what was decision making point for you to...
That requires more photos!
give me a couple days to take some photos to show what I want to talk about, but the bottom line is that from a jewelry perspective, the watch is well done. They did some very cool things that you notice when you look closely.
Follow up
So, I thought you would appreciate a close up of the dial, which I really like. As I mentioned (but should have provided photos of) the "sun ray" detail is a really subtle way to bring your eye to the date window. The second item I wanted to show in detai...
Many thanks
Really a dream watch made by Chopard and happy to have an owner like you amongst us. The dial Sun Ray is certainly one of the most appealing effects known from high class Chopard pieces. Absolutely unique is the back and the shown complication. I\'d reall...
Nice overview of the Chopard, but does a 22-18 taper not make it look and/or feel a bit unbalanced?
I’d have thought sticking with the straight 22 or a taper to 20mm would’ve been more harmonious with the case dimensions.
It's not too bad...but just as importantly, it's what's available.
Edit: I'm embarrassed that I forgot what size strap *I had just picked up* was. The strap I'm using is a 22/18 tapered strap, *but*, it's not bad. If Cartier had a 20mm roadster (santos? whatever.) strap, I would consider installing it, but I don't think ...
My LUC Chrono One came on a 22/18...
Admittedly it is a smaller watch but the taper is still relatively slight visually and it works really well! But Chopard makes a 22/18 at any rate and a deployant clasp for it, too
Ah, you are correct
I suppose to keep brand integrity I should consider that option in the future, but the Cartier deployment is in my opinion brilliant, as it holds both strap ends to the clasp, and gives you a little extra security.
Customer Service Chopard
Dear Sir, We would like to thank you for your post about our Chopard L.U.C watch and your feedback about it. However, we are very sorry to hear about the inconvenience you are facing with our strap and we would be more than happy to assist you in solving ...
Top class attention to your customers, and you demonstrate how you stand behind your products...
Thanks for listening, this is very reassuring! Magnus
Thank you
Dear Ornatus-Mundi, Thank you very much for your kind feedback. Greetings from Switzerland!
Dear Chopard:
I greatly appreciate your desire to reach out, but that's really not necessary. I fully accept that straps are replacable items, and that my taste might not have matched up with your design's intentions. The strap is 3, going on 4 years old, and my Cartie...
I think Chopard is also concerned about continual development
sneakattack, As there are so few of this model, feedback is important for continual improvement. Like what Japanese call "kaizen". The failure you observed should not have happened that dramatically after a few years, or even many years. Any information a...
Customer Service
Dear Sir, We value your feedback and we thank you very much for your reply. As suggested by MTF, we would be very interested to have more details about the conditions and usage your strap was exposed to. In the meanwhile, we remain at your disposal for an...
I've sent an email to customer service
but I couldn't attach photos. I was using the US Chopard website.
Makes sense ...
... to reserve super-watches for special occasions and personal pleasure. I wear Rolex and Tudor watches for street use. These uber watches are too valuable and unwieldy to be worn all day. As has been mentioned, the big watches are akin to pocket watches...