Outstanding service from Chopard

I have never posted before. Recently I received such wonderful service and backup from Chopard that I felt the only proper way to say thank you to the Chopard team was to say it on a public forum.

I have a four year old WG Strike1. A few weeks ago I had an accident with it which resulted in a small scratch. Almost invisible, but I knew it was there. The only option (for me, at least) was to get it repaired.

I took it to Chopard's London shop, who sent it to Chopard headquarters in Fleurier, Switzerland. Yesterday I collected it from the shop in London. It had been perfectly repaired (polished and replated) as well as being given a full mechanical service. I braced myself for the bill. NO CHARGE! I had to pinch myself...was I dreaming...was my fantasy life intruding on reality? No, it was just wonderful service.

Thank you, Chopard.

💰110 Marketplace Listings for Chopard›

Not just outstanding...

By: Forsei : September 24th, 2010-00:24

I'm amazed! Glad to hear of your more than pleasant experience.

Way to go, Chopard!

By: dxboon : September 24th, 2010-01:04

Thanks so much for sharing your story. It's so nice to hear about these positive service encounters. Hey! How about some pictures of your Strike One? In white gold it's my favorite of the L.U.C. line. Cheers, Daos

I would presume that it was not under warranty and indeed this is service that

By: patrickmaniac : September 24th, 2010-08:18

goes beyond expectations. Excellent Chopard! The other manufacturers shd hear about this and learn. cheers PAt

ant, that's fantastic, and really good to hear.

By: CaliforniaJed : September 24th, 2010-09:02

It confirms what I have suspected from my brief experience with Chopard -- that customer service is a priority, and not a profit center, for the company. That's certainly a refreshing concept. Now, I echo Daos' request -- pictures (please)! Best, Californ...

Chopard's after sales is outstanding!

By: ArthurSG : September 24th, 2010-09:53

Industry standard setting!

wow...first time i hear of free service

By: Hororgasm : September 24th, 2010-13:58

5 stars and 3 cheers for chopard

Excellent

By: Timertom : September 25th, 2010-05:49

Thanks for sharing this here. I think it is really outstanding on the part of Chopard, and will go a long way to bring them many new clients. Specially in this day and age where their rivals are lagging in this respect. I was recently unfortunate enough t...

Amazing. Thanks for sharing.

By: Roxas : September 25th, 2010-07:17

Chopard has a lot of good people in top management

By: ling5hk : September 28th, 2010-15:57

Personally, I have met some. As a Chopard watch owner, I am proud to hear about the outstanding after sale service and the brand deserves my support. Regards Ling

I can only confirm that Chopard service is excellent

By: bon092 : October 30th, 2010-04:26

Last year I had a similar very positive experience with Chopard. One of my LUC watches with new calibre had basic mechanical problems from day one. After an initial repair (this takes months) the issues were not resolved. In the meantime their after sales...

Chopard NY Fantastic

By: JDP : November 9th, 2010-11:24

Dropped my five year old LUC Sport 2000 off at the NYC Boutique last month for an overhaul (to repair a broken automatic winding system). Picked it up less than 4 weeks after drop off and it's running superbly. Another superb service experience. JDP NYC, ...