Andy
4546
Gentlemen how should I proceed....?
As some of you are aware the crown came out of my beloved AP skeleton 3 months ago and she was sent back to AP via a dealer in Manchester. Unfortunately the reply from the dealer was sent to the wrong email address (!) and it wasn't chased up so by chance while in Manchester today I popped in and a good job I did. Apparently AP have quoted £730 for a service to fix the issue with an optional £230 for a case refinish (even though there isn't a mark on it when I dropped it off). I need to find out more about the issue in the first instance but I do feel a bit like I'm being charged to fix an issue which was caused at manufacture. How would you proceed with this problem...? Yours, Andy.
Gentlemen how should I proceed....?
As some of you are aware the crown came out of my beloved AP skeleton 3 months ago and she was sent back to AP via a dealer in Manchester. Unfortunately the reply from the dealer was sent to the wrong email address (!) and it wasn't chased up so by chance...
I would explain that in no way I have to pay.
You never asked for a polish, and the crow issue happened while your watch was under guarantee, right? In that case, it is not up to you to pay. But it is to AP to solve this issue, for free. As any serious manufacture, who cares about the satisfaction of...
Thanks Nico...
Unfortunately it is just out of warranty, but as everybody knows it is looked after like a baby and is not a daily wear piece. I really don't believe I have caused the fault and like you I think it should be fixed if anything for good customer service. It...
There is another way to look at the situation.
I am off the top discounting the need to polish if you were happy with the condition prior to the problem. Back the the approach. You have had so much pleasure and enjoyment with this watch over the last couple of years. Now you have an issue (to me it is...
Thanks Bill....
I appreciate your take on this. Unfortunately it is just out of warranty. My issue is that I look after her like a baby so I feel I haven't caused the breakage and am a bit upset to now have to pay to fix the fault. I appreciate what you say so if I have ...
As I often say...
There are good dealers and bad way to make the difference between them is to see how they manage to get the best service from the brands. So it is up to the dealer to defend your interests. Believe me, you have arguments and ask the dealer to explain the...
To be precise, it's not an issue of "breakage"
Hi Andy, This is nothing like dropping the watch or hitting it on metal resulting in breaking the crystal or knocking off the crown. This is an issue of the retaining screw coming loose or a combination of tolerances that allowed it to slip out. Crowns co...
Thanks Cazalea
Thanks for your technical knowledge on this.....let's hope AP take this on a case basis and do the right thing for their customer who has always been a fan of AP. Yours, Andy.
Do you mean your 730 GBP...!!
I am a little upset I have to say so let's see what happens. Cheers Damjan my friend, Andy.
I would take it to APSC London
Hopefully they will be sympathetic if you are just out of warranty - good luck
So your dealer had an answer from AP 3 months ago?
And they email it to you, you do not reply, and they do nothing? This procedure is also quite unfortunate IMO. As for the watch and AP, if it were mine, I would certainly ask for it to be fixed at no charge. Quoting a refinish is standard procedure; you a...
Hi Michael.....
Yes the Manchester dealer said they emailed me on the 2nd Oct and didn't follow up on why a client didn't then reply. We found the email and the spelling error was in 'yahoo' which they spelled 'yhaoo' hence no email to me and no follow up phone call eith...
Just spoken to the Manchester dealer....
Who have been in touch with AP today and AP are standing their ground and when the manager has gone through the correspondence from AP there is no mention whatsoever about the watch arriving to them in bits and they have just quoted for a standard service...
Hi Andy,
If I may make a suggestion, as someone above has done. When you have links in a chain, i.e. Andy to Dealer to AP, you don't really know where the fault is lying, or if the issue has been described exactly, or if something has been lost in communication. M...
I agree 100%.
Maybe it is different here in the US. When I need one of my pieces worked on, I communicate directly with our AP Service Center in Clearwater, Florida. And I could not speak highly enough of the communication process and professionalism from AP. When the ...
sorry to hear your bad experience
Hi Andy, Sorry to hear about your bad experience with AP. Also seems that the Manchester Dealer is not doing their part by helping you get this fixed. I think the dealer really messed up by their lack of detail in communication sending an incorrect email....
Hey Ed....
It is the manager who is now dealing with this and yesterday there was a resolution of the issue...well sort of..!! AP have offered a small discount and finally acknowledged the watch arrived to them in bits.....but rather annoyingly then said the reason ...