Clueless_Collector
16326
I swear this wasn't there 4 months ago...
this little lint or dirt top right between lume dot and the X... saw it this morning when I'm admiring it, only to become frustrated.
The watch is working great, keeping superb time. Rolex really did a great job on their precision.
For Rolex, making million watches a year, this is a ppm (parts per million) level issue but 2+ years ago when I got my new Daytona 116520, I found a micro crack internal of the sapphire crystal. I brought it back within a week and guess what, Rolex said they were able to replace the crystal or find me a new Daytona, but had to wait for a while since Daytona was still scarce. I opted for a new watch of course and got it within 3 weeks, not bad for the service.
2 out of 2, what's going on? If this is in my semiconductor industry, our customers will say this is a field return, a repeating issue and they will visit us to demand an investigation, find out the root cause and show the prevention actions, write an 8D report etc...we strive for "Zero Defect"!
For this luxury/service industry, I guess it's just, "oh, please bring it back and we'll get it fixed, sorry about that."
So I'm suspecting the crystal department or the assembly section needs some attention....but 2 times for 2 brand new Rolex bought is not ppm level problem, it must be me 
I'll bring this back and see what they say.
Rgds
Raymond
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I swear this wasn't there 4 months ago...
this little lint or dirt top right between lume dot and the X... saw it this morning when I'm admiring it, only to become frustrated. The watch is working great, keeping superb time. Rolex really did a great job on their precision. For Rolex, making milli...
all this points to one thing...
You ARE the one in million guys Rolex is looking for ;-) Best, Mahesh.,
all this points towards...
confirming you\'re THE ONE in million Rolex is looking for ;-) Best, mahesh.,
Lol, I will be their QA VP :)
Let see if my waiting-in-line ceramic bezel SS Daytona will strike 3 of 3. Rgds Raymond
Partially correct, because "Me + other brands" all ok, so it's a 2 factor problem...
Root cause is: Rolex + Me. I don't mind they send me a truck load of Rolex for testing to see where their weaknesses are.
No brand seems to be immune to these problems
At least they offered you a new watch last time, some other brands would not do that. The workmanship seems to have become sloppy over the years. Let us know what happens.
My AD was very apologetic and said to bring it back, they will take good care of me :)
I'm going this Sunday, will update later. Rgds Raymond
My Explorer had to go to the service centre
One day I pull the crown out to set it and it didn\'t work! I was the first owner, only two years old. It didn\'t click into position two, just winding and that\'s it!
I agree
Although, I think the blind faith some people seem to have in their infallible reliability is a bit silly. They\'re a good watch yes, but there are other brands. I\'m really looking forward to the future with my grand Seiko for example. I want to see how ...
It is the human nature...
A lot of people go back to the same place of holiday or buy the same brand. There is a comfort in that and generally you feel more secure with what you know. The brands know that and they always try to get you hooked on their names because once that happe...
500K
is what I think their annual production is, give or take. I do not think its anywhere near one million.
It's this little thing...it's inside the crystal.
Many of us don't associate Rolex with loupe and we all use Rolex like tool watches so it's easy to miss and accept some lint or dirt. ...
ahhh. i was looking above the lume dot...there is an x inside the insert there too.....
.....yes....that would annoy me too