Girard Perregaux

Mustang
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Does GP really care about its clients?

From my own multiple experiences the answer is profoundly no. Exactly like Matt's, straightforward repairs are responded with unreasonable cost and time estimates with the sole options being to approve or pass on service and be left without any repair option. Very polite, but no opportunity for true dialog, discussion or explanation.
If they ever expect to be truly held in the same regard as the highest tier of manufacturers they need to step in and absolutely prevent these types of situations. Instead it seems that what Matt has experienced is GP's standard approach.
How about this uninformed thought exercise: The movement is not in house and well within the competence of Matt's local watchmaker, especially since it has been serviced in that manner already. The replacement dial must of course come from GP. Given that they are quoting a price its available, why not just sell the dial (and any other needed parts) and send to the local resources? That will cut the repair time and cost back to reasonable levels?
I serviced and repaired my GP's for years using a great and well known third party here in the US. They enjoyed good working relations with GP and all transactions were straight forward, transparent and respectful of all involved. It is my understanding directly from GP that they now no longer provides access to replacement parts and mandate repairs be handled via their care. This of course makes every bit of sense for their complicated pieces, but probably way out of bounds for Matt's request.
Please know that I share the same sentiments expressed in the thread and have rationalized and have tried to understand and support the challenges faced by GP. Regrettably no more.
Imagine the good will engendered if GP engaged productively with Matt? Better yet, what if the real issue was not having a replacement dial and they have to make a new dial and that's the long lead item for Matt's repair? That's top tier manufacturer service and would be met with a chorus of applause and the cost and schedule become entirely irrelevant. All they would have to do is communicate. We would do the rest for them!
The intro to GP's website currently reads, "There is no mystery about a Girard Perregaux, simply more than two centuries of craftsmanship and a perpetual commitment to perfection." Let's hope they include service as a part of commitment.
I hope you receive the very best care and service possible Matt. You have my best regards.