Girard Perregaux - Servicing my GP...Ouch

Servicing my GP...Ouch

The crown on my solid 18K rose gold GP7500 came off and I took it my GP dealer. I should say ex GP dealer. They said they dropped GP because of the very slow repair turnaround and very expensive service charges. They still sent the watch to GP for me. It took over one month to let me know it would be $1400+ to replace the 18K crown and to do the cleaning etc. I realized before purchasing my GP that finer automatic watches come with a service responsibility but I'm feeling this is a bit excessive.

Two questions: Do I have to go through GP service for basic cleanings or are there others? Are there others who can repair my watch knowing I need a new crown?

I never thought I would be at the point where I'm considering getting it fixed or not. At least there is some value in the gold.
Thanks Steve

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The service cost...

By: Ed. W : January 27th, 2013-19:28

is usually very high anyways, something like 900 is not unusual for a chronograph in this price range, and the rest for the crown is not that unusual either. Yes capable watchmakers can do the cleaning and oiling, it is also possible that they can get a n...

Part of the hobby IMO.

By: dxboon : January 27th, 2013-20:13

IMO the quoted price is not excessive. You always have options to go to an independent repair person, just as you can with your automobile, but some repair people are more talented than others. I personally prefer to send to the manufacture or their autho...

ouch

By: lien : January 27th, 2013-21:54

i feel u...

Servicing ...

By: AndrewD : January 28th, 2013-03:29

... is not something we put enough thought into with both new and pre-owned watches, but it is a considerable outlay to keep these motors purring as we want them to, and to maintain them for decades to come. There are so many variables in pricing and spee...

.

By: mikemargolis : January 28th, 2013-05:55

Hi Steve, Sorry, I do understand your frustration. If you're in the USA, please PM me your particulars, such as serial number and where you brought the watch to service. Mike Margolis Pres, Girard-Perregaux North America

Tradema invoice from last week-see for yourself

By: StepDown : February 2nd, 2013-07:57

I just got my GP 250 TDF Chrono back from Tradema of America Service in PA. They did a full service which took over 3 months, exactly 101 days from when they received it to when they shipped it back. When I got the watch from the FedEx drive this week I i...

I've had good and bad experience with servicing GP

By: vlkcheng : February 3rd, 2013-03:52

I've got 2 GPs. Both have very similar movements, ie: the DD chrono module which sits on top of GP3300 base. About a couple of years ago, I got my bro-in-law to take my vintage 1945 GMT chrono in to the official service centre in Sydney, Australia. Cost w...

Hmmm....

By: ArthurSG : February 5th, 2013-20:09

Makes me reconsider a GP I am considering. Not so much about the cost but time and variance in service standards. Good if you are in the US as the head of GP US chimes in and offers help but what if you're not. And it shouldn't be this way anyways. The ow...

don't be discouraged

By: crown comfort : February 6th, 2013-04:30

I wouldn't be discouraged by these reports. Go out and ask and you will find for sure people who complain about poor and expensive service at their local Mercedes-Benz dealership, but that doesn't make it a bad car with bad service per se. A chronograph s...

Hi, thanks for the encouraging words

By: ArthurSG : February 6th, 2013-05:14

I can accept 2 to 4 months down time but I think 6 to 12 months is really... well.... the brand has the watch for 10% to 20% of the time every 5 years at my expense? That is hard for me to swallow. I don't think cars take that long to repair even if its a...

Without getting into specifics of this exact repair

By: mikemargolis : February 6th, 2013-04:41

all I can say is that we (Girard-Perregaux North America) strive for estimates within 10 days of receipt, and that we do compare our repair prices to other brands to make sure we're in line with the market. We have to buy the parts from Switzerland, and a...