KMII
[Montblanc Moderator]
51479
Reminds me of my recent Breitling service experience… 🤦🏻♂️
They were supposed to clarify something with me and the sales assistant mistyped my email and got an error response but neither checked nor used my phone number that they had but just decided to wait until I would get back to them wondering where my watch was after months 🤷🏻♂️
Swiss ceramic bezel insert supplier issue?
Has anyone else heard anything about this? 1.2.26, I order my AquaStar Benthos Heritage II Blue Edition. They quote me March delivery date. Radio silence from AquaStar about my order. 3.2.26, I reach out to them to inquire about the status of my order. Th...
The supplier base is far from stable and reliable these days 🤷🏻♂️
Like in the automotive world, the OEMs have partially brought the situation about and let’s not forget that a lot of watch making businesses in Switzerland these days have workers on a furlough scheme (i.e. not working) as the business is down. So it woul...
It’s an industry with very weak reporting…
As can be seen from the recent tiff between Morgan Stanley and the Swatch Group or the Vontobel report (which appears to have a lot of inconsistencies). But at least at first glance it appears that the issues are quite deep and that few have found solutio...
I’ve always been a fan of AquaStar
And if this model comes along pre owned , I would certainly buy it. But the way this was handled was poor. Did they expect me to wait until April, May or June, or longer with no communication? I would have proactively communicated the issue. Instead I had...
Reminds me of my recent Breitling service experience… 🤦🏻♂️
They were supposed to clarify something with me and the sales assistant mistyped my email and got an error response but neither checked nor used my phone number that they had but just decided to wait until I would get back to them wondering where my watch...
Oh man, that’s rough
🤷🏻♂️ At first glance, a consumer says, why would they possibly do that? How could that possibly happen? But working at a large company myself, I can see exactly how this fell through the cracks. Doesn’t make it right. Sometimes it’s just the way big corp...
With you generally…
But with the brand it seems to be a series of such experiences, which make it more a pattern than exception. Didn’t use to be that way prior to the PE era 🤷🏻♂️