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Horological Meandering

Service cost related to cost of watch

 

I must admit that I have had the same impression as you: that the service cost of a watch is somehow linked to the cost of the new watch. As if the brand based their service pricing policy on the consideration "if the customer was willing to pay xxx for the watch, he/she must surely be willing to pay x% of that cost to keep it in good condition"

I just find it difficult to accept. Just consider complicated watches that come in different case materials. Why would it be more expensive to service the Pt model compared to the SS (except minor things like differences in case polish)?

Thanks for bringing this issue up - it is very relevant (also for me personally). I believe that it will always be an uncomfortable situation to be fully dependent on a prorietary supply such as these services (you can't really shop around for this service, right). I guess dialogue with the brand after sales department can remove some of that discomfort - but it will not necessarily change the price though.

All the best

Nikolaj

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