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Unfortunately your story is not unique

 

Poor quality watches passing through the QC is becoming the norm. I have had the first hand experience of it with Panerai (probably one of the worst IMO) and Patek.


You did the right thing to get a full refund. I feel sorry for the poor soul who got that watch after you. We as the customers must not accept anything less than perfect.

I am glad the new one is how it should be: perfect.

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