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Jaeger-LeCoultre

An update on customer service....

 

Today, two weeks after I first contacted JLC, I received an email from Carolien Jame regarding my enquiry about the Geophysic. She acknowledged the email sent on Friday 4th, but said that the two telephone messages left on 2nd and 3rd....where i spoke with two of het colleagues.....had not been passed on to her. So, if it is accurate that Caroline did not receive me telephone messages, the problem with customer services rests not with her but with the two different members of staff i spoke with at the Paris Boutique.


On the other hand, taking 12 days to respond to an email isn't so marvellous either.


Either way, the customer service here has been no better than 2 out of 10. And that is generous.


How's that for Moderator bias?

Joe

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