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Jaeger-LeCoultre

For me....

 

......


1) I was a definite buyer of the platinum...i had made that clear in my messages. Is this a good way to treat a defined buyer? OK, if i had been a journalist at some magazine, then maybe the approach is different. But to a customer who is committed to spending 25k? Uhm.

2) Not getting a watch would have been acceptable to me...life is too short to get upset just because you don't get everything that you want. I would have been fully able to understand that the watch had sold out or that it was not possible to reserve. However, to simply ignore is just pure bad customer service. 

3) JLC do a lot of things extremely well. However, when poor customer service starts to creep in, it has a habit of spreading. I certainly know of other extremely loyal customers who have been treated in a similar manner through the Paris Boutique.

Now, maybe the Paris Boutique need too see that poor customer service does get picked up and its not possible to sweep under the carpet..... 

I feel strongly about customer service and so feel justified in taking a fairly strong approach. JLC operate in the very highest horological league....its important to make sure that the quality of the watches is matched by the quality of the customer service. 

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