Matt,
Did you tried to perform the initial sync, as was explained by an old post (Jaw)?
Quote
For a more balance aesthetic, the crown driving the city disc is placed at 2 o'clock instead of the 10 o'clock position.
The watch need to be set only for the first time you use the watch, to
synchronise the city marked by a red triangle at 6 o'clock to your
residing city, with the the main time, the 24 hour ring time, the clock
counter at 7 o'clock and the main hour and minute hands showing exactly
the same time.
(1) if this has not been done, set the main hour and minutes on the watch to local time.
(2) turn crown at 2 o'clock.Display through at 6 oclock, facing the red
triangular marker, the city that corresponds to the right time zone. The
hour hand in the subdial moves accordingly.
(3) Pull crown at 4 o'clock out to position 2. By turning the crown
clockwise or anti-clockwise, the privileged time-zone hour hand will
move, simultaneously driving the 24-hour ring. Adjust the time in the
subdial to show the same time as the main time, and display this time at
6 o'clock, taking account whether it is day or nigh. Push the crown
back into position 1.
The displays are now syncrhonised.
Unquote
If you followed this and you watch is not properly set, an AD should be contacted.
Cheers,
Nilo