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Jaeger-LeCoultre

just an update...

 

I am on a trip to Hong Kong, so I brought the watch with me and left it to the JLC boutique (in Pacific Place.) They sent it to the service center, after a few days, they said there are two parts that needed to be ordered from Switzerland to finish the repair, and it will take 12 - 15 weeks, which is too long since by that time I should have already headed back home to the states. So, i told them I will pick up the watch from the boutique and they said "no problem, we will leave the watch untouched then, it'll be ready for you at the boutique for pick up." After I picked up the watch, I was expecting it in the same defective condition like I brought in, but to my surprise after letting the date discs run, they are working as it is supposed to. Also, the GMT indicator which I told them that is not accurately pointing to all the numbers, is now very aligned to all of them. I called the boutique up and asked them to get a report from the service center, and they said they didn't even open the watch... I was surprised to hear that because that cannot be true since both problems are now fixed. Well, but I am a happy owner once again.

Thank you all again for your kind input. Just an update I thought I'd share to you.

Andy

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21 Comments view entire thread 

Questions for Reverso Grande GMT Owners...

 
By: jrbar-on : February 19th, 2009-07:18
Greetings! I'm thinking about getting a Reverso Grande GMT and I had two questions: 1) Are the hands and numerals luminescent on the black face side (any night time photos?)? 2) How robust is the watch? I'm not planning on playing football (soccer that is... 

Grande GMT Answers

 
By: cazalea : February 19th, 2009-09:47
Hi Jonathan Yes, it's lume on the back. No, it won't keep you up at night. Remember the dial area swept by the hands is quite small, and so are the hands. I had my watch for 2 years before noticing the lume. As far as ruggedness goes, No offense, but it's...  

Thanks for all the information ...

 
By: jrbar-on : February 19th, 2009-19:49
Cazalea (and Amanico), Thanks for the great photos and the information. I am going to get the GMT and I'll post photos later this weekend. Jonathan.

Hi, Welcome here, first!

 
By: amanico : February 19th, 2009-23:10
Always a pleasure to welcome a new face, here! As for your question, this is a great classic. We often sopke about water resistance, here, and there. To sum it, and to make it short, let's say that this is more a problem of pressure than depth. It is reco... 

Nicolas, thank for for the welcome and especially for the clarification in the water resis

 
By: xmwzoo : February 21st, 2009-08:44
Regarding the 50M WR not being suitable for swimming... that's quite a dissapointment as I was trying to convince myself to get a Reverso Squadro and wanted to use it as my unique day to day watch. But not being able to swim with it not what I wanted to h...  

Between the 2, I'd go on the Squadra Chrono

 
By: amanico : February 21st, 2009-15:56
But, first, it is my personnal take, and 2d, I would also suggest you the Master Compressor Diving GMT, which seems to be also in your budget, and is really a nice and tempting watch for an every day use, and some water activities... Best, Nicolas

I must be the unlucky one...

 
By: b_creative3 : February 20th, 2009-21:54
my Grande GMT has failed...... I only owned the watch for less two months, wore it five times and I always be gentle with it. Last night I noticed one of the date discs isn't rotating (the 0, 1, 2, 3 disc) and now it's stuck half way in between 1 and 2. I... 

Very sad to hear that, Andy

 
By: amanico : February 21st, 2009-15:58
But I'm sure that JLC will solve your problem in a perfect way. Keep us updated, please. Best, Nicolas

OUCH, Andy

 
By: amanico : February 21st, 2009-17:00
You should bring it to your nearest AD in California... Go to the JLC Website, and you will find where is your nearest AD, my friend. Best, Nicolas

Shipping & Insurance cost from AD

 
By: b_creative3 : February 21st, 2009-17:23
I went to the nearest AD today and they wanted to charge me $250-300 for shipping and insurance cost, does that sound reasonable? Thanks, Andy

That's so unfair

 
By: xmwzoo : February 21st, 2009-19:36
I think it's unfair to charge you $300 for the shipping/insurance since the watch is still under warranty. You did nothing wrong why should you pay $300 to have the watch repaired. It would be more normal if this shipping thing would be covered by the war... 

just an update...

 
By: b_creative3 : March 27th, 2009-08:04
I am on a trip to Hong Kong, so I brought the watch with me and left it to the JLC boutique (in Pacific Place.) They sent it to the service center, after a few days, they said there are two parts that needed to be ordered from Switzerland to finish the re...