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Jaeger-LeCoultre

My message to JLC....

 

I have a simple message to JLC...and I really do hope they read this. This message is regrettably not about the watch itself, but rather about the customer service surrounding the watch.


I have collected JLC longer than any make of watch. My father collected JLC before me. I have bought both modern and vintage references. Indeed, if anyone went through posts of my JLC watches and my love for the manufacture on this forum, they will see that i have a very strong affection. And many JLC watches. 

The release of these Geophysic tributes has not been a closely guarded secret. I called the Paris boutique and left a message for Caroline Jame to call me over a week ago...i did not state what it was about. I did not get a response. I called again the next day and asked to be called back again, this time being quite specific. Again, I did not get a response. An email was then sent the following day and still no response.

I was a certain buyer of this watch. I would have happily paid JLC 25k of my hard-earned money. But, not only did I not get my name down for the watch, I did not receive the courtesy of a call or reply for over a week. I still have no response. It is politeness and courtesy that is at the heart of good customer service. I would dearly like to have purchased this watch, but now, thanks to what I can see as poor customer service, I will not. I would not have minded at all if i had been told that it was not possible to get my name down for the watch. But to provide no reply at all? Poor. 

Tell me, am I wrong to parcel customer service and the watch into the same "package"?




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