I had an extremely disappointing customer experience at the New York City boutique. I would like to send an email to the CEO of JLC or another upper management person responsible for customer relation. Can anyone provide a name and email address? Thank yo...
On their website at the bottom there is a Contact Jaeger-LeCoultre option. I don't know who sees the messages but hopefully it would get passed up the chain of command to the right contact. Good luck.
Yeah I think they suck. Bought a Duoface from the boutique manager (don’t know if she is still there) had to exchange it THREE times and then only received a refund after I threatened to post a transcribed conversation from a taped recording I was forced ...
treat customers that way is beyond me. All the apologies in the world don't excuse the way you were treated. There's plenty of other places to spend money on watches.
FWIW, best luck I had was going through the website. A real person got back to me.... though not sure anything really came of it but at least I got a generic apology... virtually.
I absolutely agree with the advice to try the web contact route. Don’t want to be a downer here - but I wouldn’t hold out much hope. JLC is a large(ish) part of the Richemont Specialist Watchmaker segment of its operations. At around 100,000 watches produ...
you bought from a reliable source. This is all behavior, an unpleasant treatment, not professional, bad. Why such a brands like JLC have people in their international network that ruin customer relationships is what you must avoid as brand. Work to do, or...
I sent an email yesterday to JLC’s customer service/complaint address provided on its site and relayed all the details which led to my dissatisfaction with the outcome of a service issue. To my pleasant surprise, I received a phone call this morning from ...