Montblanc

MichaelC
[AP Moderator]
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"aggrieved individuals are most fervent in disseminating this repeatedly"

For the rest of the readers here, I did not take to the internet to bash Montblanc, I did not share this story beyond our website - which I joined in its first year in 2001. I did not exaggerate the facts of the story in any way. I shared it here with my friends, my fellow readers who want real truth. I have not launched a campaign against the brand. Yes, I have stated I will never buy another MB product again. I don't know anyone who would experience what I did and sign up with $ to do it again.
I shared the exact process I experienced as a regular owner trying to service my watch. Unless the brand has implemented changes in the process, why should any US based owner using the Richemont service center in Texas expect anything different? Does the brand all of a sudden email you a return shipping label or send a return kit like other brands? Do they provide communication within reasonable timeframes about what is happening? Have they changed their letters to be specific to the item they are servicing, or do they assume all of their watches run on batteries? Do they ship you your warranty booklets in unwrapped, unannounced packages? Do they continuously offer to polish your watch after your repeatedly tell them "NO!"? Have they found the person who sends the watch back to you after the watch is finished and teach him or her how to place the watch inside the foam recess where it is supposed to go? Are they now willing to warranty their repair work like most every other brand in the world? Do they now disclose what failed on the watch, or just reiterate it needed a standard service?
For Melvyn, did I bash your beloved Chopard after they returned my 8HF Chronometer with multiple scratches on the crystal? I wonder how many owners would have jumped on the board with photos showing that problem. I did not, and I even praised them for how it was handled.
I report the truth. It is not our job to deflect the negative experiences or defend the brands on this website. In fact, it is doing them a favor, they have real user experiences to accurately assess areas of improvement. Good brands see this and react accordingly. It is OK to make a mistake, it is OK to not be perfect. But everyone should be accountable.
Believe me, I hope I am the only person Montblanc ever treats in the fashion they did. None of us deserve that.
These are all logistical problems that can and should be fixed.